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Volunteering & Community Involvement Officer

Volunteering & Community Involvement Officer

Posted 31 May by National Trust

With 240,000 visitors a year, and up to 2000 customers to serve on a demanding Sunday, we’re a really busy team here at Stowe. As a family destination, or a perfect place to explore the grounds and walk the dogs, Stowe is a day time destination, so we’re on the go all day.

As one of the National Trusts Transformation properties, we are looking to transform our volunteering and community involvement opportunities at Stowe, to fit in with our programming and visitor experience.

What it's like to work hereThe beauty of Stowe and the surrounding area has attracted visitors for over 300 years and the wider portfolio includes Claydon House, a medieval tower and duck decoy at Boarstall, Long Crendon Courthouse and Buckingham Chantry Chapel. Along with the friendly team, this area is a great place to work!What you'll be doing

Volunteering, Participation & Community Involvement is at the heart of all we do at Stowe. We are keen to encourage skills development across a variety of engagement opportunities. You’ll be a confident leader, be great at making relationships with our community, and creating fantastic participation opportunities for Stowe. Your work will fit in with an existing, already strong, community and volunteering programme, and your work will sets us apart, creating new ways to work with new audiences.The contract will help us learn how to deliver a visitor experience that also meets the needs of our community partners. You will be used to working creatively, leading and working with change and helping us to deliver bold new things in 2019 and beyond.You’ll be a key member of the team, and some evening and weekend working will be required to support the role.

Please also read the full role profile, attached to the end of this advert.

Who we're looking for

In order to be successful in the role you’ll have;

  • Demonstrated understanding of volunteering and participation
  • Knowledge and understanding of the core purpose and work of the National Trust
  • A sound working knowledge of volunteering principles and practice
  • Excellent understanding of community involvement
  • Enthusiasm for developing creative new volunteering offers and programmes
  • Passion and enthusiasm about the benefits of great community involvement, especially working with new audiences
  • Excellent customer services skills and a passion for the importance of involving our supporters in our cause
  • Good written and verbal communication skills
  • Organisation and attention to detail skills
  • Flexible approach and positive attitude to change
  • Good IT skills in MS Office and administrative work
  • Ability to work with other people’s agendas and adapt your approach to work well together
  • Skills in facilitating and delivering workshops with external groups or stakeholders
  • Good people skills enabling strong relationships to be built and maintained
The package


Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

Reference: 37932254

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