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Visitor Welcome Assistant

Visitor Welcome Assistant

Posted 12 July by National Trust Ended

Do you love working with people from all ages and backgrounds? Can you provide service with a smile to thousands of customers, every day? Come and work with a great team, in a beautiful location.

For more information on specific working patterns, please read the attached extra information document.

What it's like to work here

The Farne Islands, already one of Europe’s most important nature reserves, attracts a significant number of visitors and extensive media coverage every year. Like Lindisfarne Castle, the islands can act as a portal for a significant number of people, introducing them to the wider coast, the outdoors, and the organisation as a whole. The whole of the Northumberland Coast, renowned for the quality of its beaches and dramatic stretches of unspoilt coastline, offers a sense of freedom and discovery.

What you'll be doing

Visitors are a vital part of what we do. As the Visitor Welcome Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. You’ll tell them about the amazing work we do and what their money is funding.

Who we're looking for

This job is all about providing excellent customer service. We’d love to hear from you if you have:

  • A can do attitude
  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • A willingness to learn new skills
  • Ability to work well in a team
  • Good understanding of the National Trust and what we do
The package

Looking after you

  • Health cash plan - from as little as £3.09 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our Retail and Food & Beverage outlets
  • Discount up to 35% off a National Trust holiday cottage booking

Required skills

  • Customer Service
  • Ready to Learn
  • Active Team Player
  • People Skills
  • Positive Personality

Reference: 35616412

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