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Visitor Experience & Volunteering Officer

Visitor Experience & Volunteering Officer

Posted 8 March by National Trust

Would you like to be part of a new creative, dynamic and exciting team who are looking to engage with the North East audience.?  We have a unique opportunity to shape and create exciting experiences for the Hadrian’s Wall Tyne Valley Group Portfolio. Are you someone who has experience of delivering amazing and inspirational engaging art/cultural programmes, do you have great project management skills, and deliver programmes with people at the heart of the experience?  then we would love to hear from you.

Offering a salary starting from £24,075 FTE subject to April pay review.

For an informal chat around the role or for more information please contact Kay Owen onor email Kiki Claxton on

What it's like to work here

This role will work across the HWTVG portfolio, with its primary touch points at Housesteads on Hadrian’s Wall and Cherryburn - a large outdoor World Heritage Site and a small Northumbrian farmhouse respectively.  You will join a passionate, focussed and committed team working across the portfolio to deliver exceptional experiences to visitors, National Trust members and various groups.  We have a clear vision to work in partnership and with communities to fulfil our key purpose ‘For Everyone’ and you will be instrumental in helping us to achieve this aim.

What you'll be doing

You'll be responsible for the strategic development, management and support of the cultural programme for the portfolio. You'll also feed into the national team for Flagship Programming as part of the National Trust’s Move, Teach and Inspire strategy which seeks to develop opportunities for people to feel more engaged and that the stories we tell at National Trust places are more relevant to them in their lives today.

The role will, where appropriate, lead the development of new cultural programme and experiences with partners and then ensure they are embedded into the business - this may include; recruiting volunteers, creating web / media content, engaging with local communities and with cultural organisations, developing income streams and co-ordinating the properties cultural activities programme. You'll also be providing a consistent approach to the cultural programme, managing existing relationships (primarily with D6) and dealing with new enquiries regarding programing across the portfolio through close working with the Trust’s Cultural Programme Coordinator for the North East and the property team.

Please read the role profile and additional information attached to this advert.

Who we're looking for

This job is about providing a service. To be fantastic in this role, you’ll need to have:

  • Experience of delivering inspirational and engaging cultural programmes
  • Good people skills, enabling good working relationships with those in your team and across the property and outside the Trust
  • Good project and event management skills and experience
  • Good interpersonal skills, and the ability to time manage projects successfully
  • A flexible, customer focused approach with experience in delivering high standards of customer service
  • Experience of working with and supervising volunteers, and an understanding of the importance of the volunteer journey
  • Empathy with the aims of the National Trust, with genuine interest and knowledge of the work of the charity

Nature of impact:

  • Cultural programme coordinated across portfolio
  • Confident and capable teams, clear on direction
  • Enhanced quality of existing programme
  • Programming in new ways through development of networks and partnerships
  • Developing funding streams or funding in kind
  • Improved visitor experience attracting new audiences, repeat visits, overall visit numbers and member retention
  • Increased understanding/engagement with story and spirit of place
  • Greater awareness of the Trust and understanding of the work we do
The package

Benefits for working at the National Trust:

  • Flexible working whenever possible
  • Free parking at most locations
  • Discounts in high street stores, cinemas, National Trust properties and cafes.
  • Free entry to our properties for you, a guest and your children (under 18)
  • Generous annual leave
  • Subsidised health cash plan
  • Free 24-hour support service
  • Substantial pension scheme of up to 10% basic salary
  • Training & Development tailored to you
  • Up to 5 days of paid volunteering for you.

Reference: 39961064

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