Visitor Experience Coordinator

Posted 13 March by National Railway Museum

Are you able to deliver customer service excellence for a National museum?

Part of the wider Science Museum Group, the National Railway Museum is passionate about providing the highest standards of customer care, ensuring our diverse audiences have a great day out.

To support this ongoing commitment, we are looking for a Visitor Experience Coordinator to join us, in York, on a 12-month, fixed-term contract.

In this role, you will carry out all general and financial administrative support for the Visitor Experience Team. You will also lead our customer enquiries team to ensure all telephone compliments and complaints are answered to the highest standards.

Joining us, you will be a strong communicator and organised individual. Competent at managing competing workloads of an administrative nature, you will provide exceptional customer service and be confident in managing your team to do the same.

You will be offered excellent benefits, including 23 days annual leave in addition to bank holidays, a contributory pension scheme, BUPA medical and dental care, an annual season ticket loan and numerous staff discounts whilst developing your career in a world class museum group.

Reference: 34667734

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