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Visitor Experience Assistant

Posted 23 January by National Trust Ended


Do you love working with people from all ages and backgrounds? Can you provide service with a smile to thousands of customers, every day? Come and work with a great team, in a beautiful location. With engaging stories to tell, there’s always something to share with our visitors, and it will be you job to make sure we’re doing that all year round.

What it's like to work here

Within the tranquil Sherborne Estate sits England's only surviving 17th century deer-coursing grandstand. Lodge Park was built in 1634 to satisfy John 'Crump' Dutton's love of gambling and entertaining. Now an enchanting place to explore, discover and play.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As the Visitor Experience Assistant, it’s your role to ensure that the welcome our visitors receive is perfect. You'll be a Duty Manager for the property on open days, responsible for opening and closing the site and looking after our team of volunteers.

Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Please also read the full role profile attached to this advert.

  • Who we're looking for

    It’s an exciting role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

    • A flexible customer focused approach, with high standards of customer service
    • Excellent people skills, enabling strong relationships, both externally and internally
    • Strong organisation and planning skills, and a good eye for detail
    • Understanding of the aims and ethos of the National Trust
    • Excellent communication skills, both verbal and written
    • A hard working approach, be committed and a team player
    • Knowledge of relevant Health & Safety procedures

Reference: 34296127

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