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Victims of Slavery Support Services Administrator

Victims of Slavery Support Services Administrator

Posted 13 November 2020 by Aggregator Network
About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

Scope of the Role:

The scope of this role is to work as part of the Migrant Help Victims of Slavery Support Service team. The post-holder will be required to adopt a pro-active approach towards improving local administrative and financial processes in line with any updated requirements as determined by the VSSS Team Leader and Deputy Director of Operations. To provide a professional support service to victims of trafficking and ensure a seamless service to clients. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications. There is a requirement that the post-holder will meet the changing local business needs and will re-prioritise work as necessary. The post-holder will work consistently to ensure the continuous local development of the support service; he/she will ensure that all administrative / advisory processes and procedures are efficient, professional and consistent at all times. Duties will be proportionate as to the operational need of each role on an on-going basis and the post holder is expected to have flexibility in their approach and commitment to this dual role The post holder is expected to contribute to the overall success of the organisation in accordance with Migrant Help's aims, objectives, vision and values.

Essential Criteria:

  • A good general level of education is essential
  • Experience of providing advice and information within frontline operations
  • Experience working with clients who present with complex needs, including mental health and substance mis-use
  • Working with people in sensitive and emotionally demanding situations is essential
  • Demonstrable experience of working face to face with members of the public
  • Experience of working in a multi-cultural environment
  • Experience of undertaking advocacy in a sensitive manner
  • Excellent Customer Care Skills with meticulous attention to detail
  • Demonstrable administrative and organisational skills
  • Proven ability to prioritise and work on your own initiative whilst respecting boundaries
  • Ability to deal with deadlines and conflicting priorities
  • Excellent computer skills, particularly MS Office applications
  • A compassionate and "can-do" attitude

Desirable Criteria:

  • Ability to speak any additional languages
  • Experience of working in Social Care setting
  • Experience of working with clients within the field of Immigration and Asylum
  • Experience of working in the voluntary sector

Core Areas of Responsibility:

  • Maintain and complete contractual finance data and invoicing recording system
  • Ensure that all finance data recording systems are kept up to-date and accurate
  • Responsible for daily operations report & other reporting data as required
  • Administer and reconcile petty cash
  • Primary responsibility for managing client pre-paid card payment system
  • Maintain an effective and up to date information filing and monitoring system
  • Participate in team briefings/meetings
  • Taking accurate minutes from team meetings and other meetings as required
  • Responsible for on call change over procedure
  • Responsible for monitoring the panic buttons in interview rooms on a daily basis
  • Book interpreters for appointments and briefings
  • Booking rooms for face to face client work for advisers
  • Primary responsibility for answering the telephone
  • Provide statistical information as required both internally and for external stakeholders
  • Work in close partnership, both with other members of the team and internal departments
  • Manage internal mail system between Migrant Help sites
  • Distribute incoming mail
  • Responsible for reception meet and greet and referral to appropriate staff member
  • Maintain the supply of client packs
  • Scan client documents received from MH sites or stakeholders
  • Ensure adequate supplies of relevant stationery
  • Review procedures regularly and revise as and when required
  • Upload of client feedback forms
  • Support volunteers as needed
  • Undertake additional administrative tasks as directed by the Team Leader
  • Any other reasonable duties assigned, including administrative and operational tasks within the post holder's competency.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

Reference: 41377794

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