Job Type / Category
Our client is searching for a Practice Support Manager for the area around Bedford, Milton Keynes and Northampton. You would be in charge for visiting veterinary practices daily and setting up the subscription system for them to use in their practice. This subscription is a pet maintenance service for pet owners. As well as setting up this subscription software and service in a practice, you will be training staff on how to use the software and best communicate plan benefits to clients and customers. After this initial set-up you would visit the practices likely once every 6 months to maintain the service and refresh them on the service with training.
You are responsible for the effective launch of new plans, support, coaching and ongoing training for launched plans and growing direct debit numbers against an agreed target.
The job involves driving to different practices to train staff and set up the software and system in practices between 4 and 5 days a week.
Price plans for each practice
Assist with PMS integration
Organise support materials
Train all staff to be able to communicate plan benefits to clients
Agree growth targets with practices, monitor and communicate ongoing results.
Achieve growth targets (DDs) for existing practices
Contact practices on a regular basis to see if support required
Respond in a timely fashion to requests for support from practices
Visit each practice at least once every 3 months
Review plans and prices annually in practice
Communicate effectively and professionally with internal and external customers
Complete weekly activity report, on time, for Manager
Complete all administration work and reports within set deadlines
Update CRM with any activity and complete notes
Report any launches or pricing meetings to Manager
Record all forthcoming meetings in Outlook calendar
Promote any additional services or products made available by PVA
Plan for booked visits - including printing out results, performance against agreed target, projections for income - to take to meeting
Measures of success
Achieve set growth targets set for existing practices (Direct Debits)
Demonstrate all practices have been contacted for an annual review
Launch new practices within agreed timescale (4 to 6 weeks from sale)
Feedback from practices
Administration tasks and reports completed and presented within deadlines set by manager
Required Education, Skills and Qualifications
Experience in the veterinary services sector is required.
Experience with training others or previous roles such as Regional Manager, Admin Manager or Veterinary Nurse are ideal.
A company car is provided and up on target bonus is £10,000.
Opportunities for growth to regional and country manager positions within the company.
- Practice Management
- Veterinary Medicine
Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.Report this job
"Office Assistant jobs in London"
'Saved search name'