Veterinary Practice Support Manager

Posted 14 January by River Recruitment Limited

Job Type / Category

Our client is searching for a Practice Support Manager for the area around Bedford, Milton Keynes and Northampton. You would be in charge for visiting veterinary practices daily and setting up the subscription system for them to use in their practice. This subscription is a pet maintenance service for pet owners. As well as setting up this subscription software and service in a practice, you will be training staff on how to use the software and best communicate plan benefits to clients and customers. After this initial set-up you would visit the practices likely once every 6 months to maintain the service and refresh them on the service with training.

You are responsible for the effective launch of new plans, support, coaching and ongoing training for launched plans and growing direct debit numbers against an agreed target.

The job involves driving to different practices to train staff and set up the software and system in practices between 4 and 5 days a week.

Key responsibilities

Price plans for each practice

Assist with PMS integration

Organise support materials

Train all staff to be able to communicate plan benefits to clients

Agree growth targets with practices, monitor and communicate ongoing results.

Achieve growth targets (DDs) for existing practices

Contact practices on a regular basis to see if support required

Respond in a timely fashion to requests for support from practices

Visit each practice at least once every 3 months

Review plans and prices annually in practice

Communicate effectively and professionally with internal and external customers

Complete weekly activity report, on time, for Manager

Complete all administration work and reports within set deadlines

Update CRM with any activity and complete notes

Report any launches or pricing meetings to Manager

Record all forthcoming meetings in Outlook calendar

Promote any additional services or products made available by PVA

Plan for booked visits - including printing out results, performance against agreed target, projections for income - to take to meeting

Measures of success

Achieve set growth targets set for existing practices (Direct Debits)

Demonstrate all practices have been contacted for an annual review

Launch new practices within agreed timescale (4 to 6 weeks from sale)

Feedback from practices

Administration tasks and reports completed and presented within deadlines set by manager

Required Education, Skills and Qualifications

Experience in the veterinary services sector is required.

Experience with training others or previous roles such as Regional Manager, Admin Manager or Veterinary Nurse are ideal.


A company car is provided and up on target bonus is £10,000.

Opportunities for growth to regional and country manager positions within the company.

Required skills

  • Practice Management
  • Veterinary
  • Veterinary Medicine
  • Vets

Application questions

Do you have (Medical) Practice Management experience?
Do you have (various) veterinary experience?
Do you have a drivers license?

Reference: 37028040

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