Are you? A designer who can be hands on as well as lead the experience workstream of projects? A holistic thinker, looking at, yet also beyond, the digital screen towards across all touchpoints that deliver on product experience? Someone who researches empathetically and thoroughly to build the foundation from which to define and design from? A shaper who wants to define the user experiences of the future? A champion of design that can show the value of experience design to one of the world's biggest companies? Then this is for you.
What you'll need in your toolkit * A real breadth of skills - from research techniques to workshop facilitation to crafting prototypes and experiences * The ability to be highly independent, confident and flexible to adapt to a fluid landscape * The capacity to learn and adapt to new ways of working and thinking, communicating effectively through storytelling and visuals yet also in a language that resonates with the business * The aptitude to effectively manage and leverage stakeholders, illustrating the value that design can bring to the enterprise
What does a week in the life look like? At a project level: * Be actively involved in project work/creating a product; owning the experience component * Carry out appropriate research (direct and ethnographic) * Identify use cases, write epics, user stories, acceptance criteria, content and requirements * Produce working documentation/deliverables such as experience guidelines, UX flows, wireframes, screens and prototype(s). Experience of Sketch & InVision (or equivalents) expected. * Working hand-in-glove with technical/development teams * Develop and run prototype testing sessions; A-B testing of design components and flows, information hierarchy validation e.g. card sorting etc. * Use the UI design system/language, components, grid structures, icons, interactions as needed * Support the facilitation of workshops to prioritise, ideate and define opportunities * Work with the wider organisation and cross functional project teams to clarify business problems
At a capability level: * Work closely with other designers to execute a balanced approach to project work and product build * Adapt and continuously iterate feedback on the project approach to the hub design lead
What would be really great is… * Your experience and ambition is wider than 'design' and extends into lean and human centred innovation as well an appreciation of business rigour * An appreciation and understanding of service design practices i.e. consideration of the backstage workings and holistic proposition * You have worked in/with Product; having some knowledge of Product Management and Agile ways of working including user stories, backlog management, acceptance criteria, kan-ban, retrospectives etc. * A quality of visual design and communication that is engaging and impactful - delivered through tools such as Adobe Creative Suite
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