Utilities Complaint Handler - Working From Home

Posted 17 June by Huntswood
Easy Apply Featured

Register and upload your CV to apply with just one click

Huntswood is looking for utilities complaint handers with experience of dealing with a range of customer complaints, including metering, billing-related and service-related complaints. Using the experience you have gained working for a gas, electric or water company, you will be investigating the complaints and providing detailed explanations in writing to the customer.

Role overview:

Location: Working from home

Rate: £130 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this.

Start Date: July 2021

Duration: to end of November 2021

Responsibilities:

  • Thorough investigation of with escalated customer complaints, including metering, DDA, erroneous transfers, billing-related and service-related complaints
  • Responding to the customer in writing how concerns and complaint will be resolved

Skills required:

  • You must have experience working in a complaint handling role for an energy company
  • Experience writing letters and emails to customers
  • Good customer service experience
  • Strong attention to detail
  • Ability to navigate through a number of in-house databases
  • Good MS Office skills, particularly MS Word

Benefits:

  • This is an excellent opportunity to gain experience in a professional and challenging environment, working for well-known organisations
  • The chance to build a relationship with Huntswood, which should open doors to further contracts

About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments.

Interested? Apply now.

Required skills

  • Billing
  • Complaints
  • Electricity
  • Gas
  • Transfers
  • customer service
  • Metering

Reference: 43067131

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job