*Planning, designing and conducting in-house usability testing sessions to support design and development
*Leading the usability testing process
*Conducting in-house research to test new product and concept developments
*Working with Service Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material
*Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
*Designing, scripting and analysing ad-hoc quantitative surveys using in-house software licences
*Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
*Presenting findings and related design/business recommendations and customer insights to senior decision makers
What we are looking for:
*The ability to make effective decisions using multiple sources on the solving of business problems
*High attention to detail and fantastic problem-solving skills
*Ability to be proactive and spot problems before they arise
*Ability to build great relationships and trust with staff & stakeholders
*A collaborative way of working
*Enthusiasm and a positive can-do attitude
*A passion for technology and providing great customer service
*Previous experience/knowledge in research/web-based service delivery ideal.
So if you are a user researcher looking for your next exciting contract please apply today!
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