User Researcher -remote role - Inside IR35

Posted 15 September by Heat Recruitment
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We have an opportunity for a User Researcher to join our Government client on an initial 6 month contract to start ASAP. You will plan, design and carry out research activities to develop an understanding of the citizens who use government's digital products and services. They also share research insights to inform improvements to user experiences. As a User Researcher you will be an experienced practitioner, who is capable of planning and leading user research activities across large and complex projects and services. You will be an expert in problem definition and selecting the appropriate research strategies to tackle issues and understand user needs. You will help champion a user-centred, evidence based approach to formulating strategy and vision, both across the User Research practice and the teams you are engaged in. Additionally, you will have management and coaching responsibilities, aiding the development of

The Core Purposes of User Research is to:

  • Conduct User Research - Plan and conduct user centric and evidence based research activities.
  • Generate Insights - Convert research data into clear findings.
  • Develop Research Strategy - Develop appropriate research strategies and its approach.
  • Inclusive Research - Include a spectrum of users in appropriate research activities, and advocate for product values internally.
  • User centred and Agile practices - Conduct user centred design practice and work with commitment to agile and continuous iterative approach.


  • Work with agile teams to develop and advocate appropriate research strategies within their project area, with the goal of understanding user needs for services, and continually improving services.
  • Build user centred practices, advocating for user centred approaches to research.
  • Weigh evidence from various sources and involve wider teams to increase consensus and challenge assumptions.
  • Develop recommendations based on a variety of research outcomes, evaluate those outcomes to inform the product or service decision.
  • Be accountable for the end-to-end delivery of research, developing and delivering research that considers the time & budget vs outcomes perspective.
  • Incorporate into recommendations and insights, evidence that focuses on user behaviour and experiences of departmental services.
  • Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.
  • Advocate for inclusive research principles, planning and conducting research that considers the diversity of users, keeping in mind any access requirements users may have and the ethical nature of research.
  • Build and maintain strong relationships with a variety of stakeholders within the department and across government. Work to communicate insights gained from research in an effective manner and act as a persuasive advocate for user needs within projects and across other appropriate areas.
    10. Engage with colleagues beyond the project level and in different practices to understand and align project priorities and research outcomes.
  • Act as a research Subject Matter Expert within the department, being comfortable in providing advice on a variety of research techniques.
  • Provide evidence based challenges to assumption and strategic direction within the scope of research.
  • Be responsible for improving your own learning, developing your knowledge of new methods and techniques, whilst also bringing any appropriate learning back into he practice.
  • Be an active member of the user research community, manage and mentor user researchers to ensure quality of research, and drive improvements in practice.

    Technical Skills
  • Has experience of, and can help teams adopt, a wide range of user research methods. Can plan user research for services with challenging user needs and complex user journeys. Can advise colleagues on choice and application of research methods to assure best practice.
  • Understands organisational goals and challenges. Can align research activities across teams to inform policy and proposition.
  • Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognise when something does not work and encourages a mind-set of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP).

Required skills

  • User Experience

Reference: 40871169

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