Urgent Primary Care Manager

Urgent Primary Care Manager

An opportunity has arisen for a dynamic and innovative person to take on the role of Urgent Primary Care Manager. Formerly known as GP Out of Hours, Urgent Primary Care sits within the Primary and Community Services Delivery Unit within Swansea Bay University Health Board, operating from 3 main sites in Swansea, Port Talbot and Bridgend. This service has undergone significant re-structure in the past 18 months to establish a new Clinical Management Team, development of the wider multi professional team and service improvements to ensure it remains at the forefront of urgent care innovation to meet the demand of our patient population.

The Urgent Primary Care Manager will be a member of the Primary Care Management Team responsible for the development, quality improvement and performance management of the Health Board’s Urgent Primary Care (UPC) service. The UPC Manager will be required to report on the development, progress and outcomes of the UPC service at Unit level to ensure Heads of Primary Care, Senior Clinicians and Unit Directors are kept informed of both operational and strategic service change. The UPC Manager will also adopt the role of Unit Management Lead for Unscheduled Care and Emergency Preparedness, Resilience and Response (EPRR), working closely with senior clinicians, Unit Directors and wider Health Board Delivery Units to ensure Primary and Community Services remain aligned with Health Board strategic and operational planning.

We are looking for an enthusiastic, focused and transformative individual to managerially lead the Urgent Primary Care service and team. The post holder must have proven skills in change management, service re-design and quality improvement in order to steer service development of this specialty area to ensure safe, quality patient care and effective service delivery at all times. The post holder must have experience and confidence in working effectively with internal/external stakeholders to achieve collaborative working across primary, community, secondary and tertiary care services at both operational and strategic level to achieve best outcomes. Emphasis will be placed on the need for a prudent healthcare approach to all service planning and delivery and the post holder will be expected to work in collaboration with the Clinical Director for Urgent Primary Care to achieve promotion and integration of alternative workforce roles within their areas of responsibility.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

For further details / informal visits contact:

Name: Dr Stephen Greenfield

Job title: Clinical Director for Urgent Primary Care

Email address: Stephen.greenfield2@wales.nhs.uk

Additional contact information

Andrew Griffiths

Interim Head of Primary Care Development


Reference: 41266271

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