Underwriting Team Leader
Salary: £34k - £42k+ benefits
Our client, a well-established and successful specialist commercial mortgage lender, are looking to recruit an Underwriting Team Leader to join the team in Chatham.
The Underwriting Team Leader role is to effectively lead and motivate a team of Underwriters ensuring a positive and professional manner is maintained at all times, reporting to the Underwriting Manager.
Main Responsibilities include;
Responsible for the management and service delivery of the Underwriting team.
Ensure that the Underwriting team provide a consistently high quality of customer service to both external and internal customers.
Act as first contact on escalated queries or complaints from the Underwriting Team.
Communicate with intermediaries by telephone and in writing, handle objections and provide objective feedback to any questions.
Work closely with our sales team to take consideration of time pressures and customer journey.
Resolve technical queries within personal levels of expertise and escalate to Underwriting Manager where necessary.
Monitor and manage workflow queues to ensure SLAâ€™s are met.
Provide weekly MI to team members relating to pre-offer pipeline and AIPâ€™s.
Review department procedures and associated manuals undertake gap analysis and ensure theyÂ are complete, compliant and up to date.
Attendance at working groups and meetings as subject matter expert in Underwriting.
Represent and contribute in various prioritisation and project meetings to agree resource requirements in line with approved work schedules.
Manage and lead on key Mortgage related live issues conducting root cause analysis and corrective action planning.
Work with the Completions and Servicing Team Leaders to ensure a quality customer journey.
Identify any potential fraudulent activity and escalate any concerns to Management or the Compliance department immediately.Â Assist less experienced members of the team in this regard.
Support management to ensure effective delivery of change across the team.
Deputise for Line Manager and conduct ad-hoc duties as outlined by Line Manager.
Experience & Knowledge Required
2 years previous line management experience is essential
3 years previous experience working in a lending environment and holding an underwriting mandate is essential
2 years previous experience working in a Financial Services industry is essential
Working knowledge of the Data Protection Act, Anti-Money Laundering, MCOBS and MMR is essential
Good working knowledge of Microsoft Word, Power Point & Excel is essential
GSCE/GCE qualifications in both maths and English are essential
- Mortgage Lending
- Mortgage Underwriting
- Line Management Experience