Twilight Technical Support Advisor

Posted 12 February by The Work Shop
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Twilight Technical Support Advisor - SO40 - Totton- £18,500

TWILIGHT HOURS: MONDAY- FRIDAY- 12:00PM - 8:00PM.

As a Twilight Technical Support Advisor, you will answer a range of technical enquires on products purchased by the customer. You will respond to these enquires via telephone, email and webchat.

Responsibilities of the Twilight Technical Support Advisor:

  • Respond to customer calls and emails in a timely manner within the required performance targets of the department

  • Investigate customer’s problems, providing quality, accurate and factual replies; escalating customer queries as required

  • Consistently maximize work output

  • Continually improve knowledge of the technologies developed by The Company

  • Identify growing problems and bring these to the attention of a Team Manager

  • Promoting clear communications between The Company and its customers

  • Propose knowledge support articles for all members of the team to use

Candidate Requirements:

  • Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function

  • Excellent level of spoken and written English

  • A good telephone manner with the ability to adapt your response to the technical level of the customer

  • Qualified to GCSE level or equivalent

  • An interest in gadgets and technology are a definite advantage

The Twilight Technical Support Advisor role may also suit candidates searching for: Technology, Technical Support, IT Support, Helpdesk or Gaming.

As a Twilight Technical Support Advisor, you’ll be required to work: Monday- Friday 12:00PM- 8:00PM with 1Hour for lunch. During initial training you must be available to work 08:30AM- 5:30PM, Free parking is provided. The salary for the role is £18,500 with the view to increase with progression. A great list of benefits are also given.

Reference: 39422884

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