Tutor Support Officer

Posted 7 September by Learning Curve Group
Ending soon

Learning Curve Group is a national training and education specialist. We work with further education providers, employers and learners to help them achieve success. Since 2004, Learning Curve Group (LCG) has grown both organically and through acquisition to become one of the largest and most diverse providers in the country. We have strong values which are all centred around our learners - and that's how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to 'transform lives through learning’. You will provide an essential administrative support service to a cohort of Learning Curve Groups Employed and associate Tutors. The department support around 300 tutors, so this is a busy role where you will support the Tutor Support Team Leader in the process of data capture in line with company policy, quality assurance processes and auditable funding requirements. This includes the successfully management of a monitoring tutor workload, attendance, and submission of work.

You will provide an essential administrative support service to a cohort of Learning Curve Groups Employed and associate Tutors. The department support around 300 tutors, so this is a busy role where you will support the Tutor Support Team Leader in the process of data capture in line with company policy, quality assurance processes and auditable funding requirements. This includes the successfully management of a monitoring tutor workload, attendance, and submission of work.

Essential Criteria

  1. Adaptable and able to work under pressure
  2. Strong attention to detail, good communication skills both verbally and written
  3. Capable of identifying and solve problems and prioritise own workload
  4. Self-motivated and adept in integrating into a team
  5. Strong organisational skills


Essential Knowledge, Criteria and Experience

  1. Basic knowledge of Word, Outlook and PowerPoint, Excel including basic formulas
  2. Level 2 in English and Maths
  3. IT Literate


Key Duties and Responsibilities

  • Produce daily ducket lists to successfully track and monitor tutor submission of work
  • Liaise with tutors to produce an accurate allocation of tutors work in a timely and professional manner
  • Process tutor submission of marked work, ensuring audit and quality assurance processes have been met
  • Identify tutor submission by college contract , process and accurately input onto company system daily to meet set targets
  • Supply processed information to internal departments to progress learners qualification
  • Liaise with Tutor Support Team Leader with issues relating to tutors and support them to address issues
  • Maintain an effective link between tutor and company by promoting a positive attitude
  • Respond to queries from tutors accurately and timely
  • Support other members of the team to ensure tutor submission and issues arising from the submissions are addressed timely
  • Issue tutors with information and documentation to ensure they have all resources and full understanding to allow for effective practices
  • Correspond in a professional manner with all internal and external customers
  • Generate reports as requested
  • Analyse weekly overdue reports and address issues effectively with tutors
  • Attend, organise and prepare documentation, agendas and minutes for meetings
  • Process tutor submission of marked work, ensuring audit and quality assurance processes have been met
  • Supply processed information to internal departments to progress learners qualification
  • understanding to allow for effective practices
  • Conduct your role in line with the company values and expected behaviours.
  • Implement and comply with the Safeguarding and Health and Safety Policies.
  • Ensure the maintenance of confidentially and professionalism at all time.
  • Promote equal opportunities and recognition of diversity throughout the company.

Benefits

  • Holidays - 26 days + bank holidays
  • Pension - 5% from yourself, 3% from LCG
  • Armed Forces Covenant - Silve
  • Healthcare and Tech scheme
  • Social events
  • Keeping in touch meetings
  • Amazing Headquarters
  • CPD


Equal Opportunities
For LCG to really transform lives through learning, it takes diversity of skills, knowledge culture and background. That’s why we're an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If applicable, the successful applicant will be required to undertake an enhanced DBS check, provide satisfactory references and prove their eligibility to work in the UK.

Reference: 43951217

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