Joining TUI Retail as an Apprentice, we will help you become a destination expert so that you can recommend and sell holidays and additional products such as airport hotels, parking and excursions to enhance our Customers experience with an Advanced Apprenticeship Programme.
You will learn to put customers at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holidays that make us famous for service and create customers for life. This role has variable shift patterns each week which include weekends. In return for your flexibility you’ll usually know your shift pattern 4 weeks in advance.
TUI Group is the world’s number one integrated tourism business. We continue to build a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent, contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting multi-cultural united team.
What you will be doing
As a TUI Retail Apprentice you will learn to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. Over time, you will understand our customers and adapt your style using information provided to help you find ways to improve customer satisfaction and loyalty. Your growing knowledge will help us collaborate and answer questions for our international colleagues and customers. There will be modern technology to work with so you can discuss, recommend and sell suitable products and services, and promote and assist our customers to self-serve online.
You will inspire and respect your colleagues whilst sharing a great amount of fun. If things do not go quite right, you will grow in confidence to investigate and resolve every question or complaint straight away. You will start to enjoy change and challenges but regardless you will always ‘go the extra smile’. With our support your desire will lead you to achieve your qualification and importantly, your sales and service targets.
In addition to TUI and First Choice, your scope will steadily grow to include our range of Cruise, UK and other exciting holiday products and with these comes a varied administration role. Finally, you will be guided to handle multiple currencies and comply with the procedures, upkeep and responsibilities of operating your local shop.
What we are looking for
• A positive individual with a passion for learning how to deliver contemporary service
• Confident and fun personality with a strong commitment to learn how to achieve targets
• Willing to engage and collaborate at all times with customers and colleagues
• A passion to work within tourism and actively grow and share your knowledge
• Candidates do not need to be eligible for funding to join our Apprenticeship Programme
Working within TUI group
TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, and Marella Cruises. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline, TUI Airways is the UK’s third largest airline with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.
TUI UK and Ireland is a member of TUI Group, the world’s number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 63,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.
Help make our customers smile and in return you will be rewarded with a competitive salary, pension scheme and some excellent incentives across a variety of sales and service performance targets. Additional benefits include holiday, flight and foreign exchange discounts, a childcare voucher scheme and free annual travel insurance* You will gain the following certificates:
- Travel Consultant Level 3 Apprenticeship Standard
How to apply
Apply online, we just need a few details from you and your CV.
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