Trilingual French Speaking Customer Agent - Skincare
FRENCH SELECTION UK
French Speaking Customer Agent (Skincare)
Salary: up to £28,000 pa DOE
Our client is an recognised company in Beauty & Cosmetic with a strong heritage
Your role will be to assess customer claims and queries in a calm and collected manner and towards providing the best solutions.
- Effectively answer phone calls, emails and respond to customer queries
- Establish good relationships with customers
- Use the information provided by the customer to issue the best solution possible
- Liaise with other members of the staff in order to provide the highest standard
- Identify, research and resolve customer issues using the computer system
- Keep the company’s databases (CRM) updated by gathering information and data from clients
- Undergo the required training in order to keep up to date on systems and operations
- Assist in ad-hoc project work to improve the Customer Experience or assisting in events.
- Fluent in French & English (oral and written)
- Additional fluency in German, Italian and/or Spanish - advantageous
- Previous experience within a customer service department - ESSENTIAL
- Excellent interpersonal & communication skills
- Good telephone manners and attention to detail
- Team player & able to work without supervision
- Strongly motivated & proactive with a professional manner
- Possibility to work from home with some days in the Office
- IT literate and proficient
up to £28,000 pa + Bens DOE
French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.
- Customer Service
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