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Trilingual Customer Service Representative

Trilingual Customer Service Representative

Posted 6 April by Page Personnel Secretarial & Business Support Easy Apply Ended

An exciting opportunity to join a leading corporate bank, which has sites internationally. They are looking for a Trilingual Customer Service Representative to support corporate customers with their account queries.

This is a great opportunity to join a company which offers progression and exceptional training.

Client Details

Our client is a leading banking group operating in over 20 countries. From the site in Chester, they are looking for a Trilingual Customer Service Representative to manage the day to day running of commercial card accounts.

Description

Duties of the role:

  • Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment
  • Deal with calls from authorisation centres and merchants regarding the processing of transactions
  • Handle more complicated cardholder queries and, where necessary, referring cardholders to supervisors
  • Always ensure that responsibility is taken for resolving cardholder queries
  • Maintain a high level of product knowledge and awareness of bank wide activities and issues
  • Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures
  • Assist with special projects as assigned by management
  • Perform miscellaneous duties as assigned by management
  • Respond to enquiries about the products, benefits and services Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage
  • Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act
  • Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained
  • Update bank records in accordance with Data Protection requirements

Profile

The ideal Trilingual Customer Service Representative candidate will be/have:

  • Fluent in three of English and French, German, Spanish and Italian
  • Convey a professional, courteous and positive attitude when dealing with cardholders
  • Excellent oral and written communication skills
  • Ability to work effectively in a high volume, multi-faceted environment
  • Self-motivated and results-orientated Excellent attention to detail
  • Ability to influence and negotiate with others

Job Offer

The salary for the Trilingual Customer Service Representative is £20k - £23k per annum

40 hour working week

Fantastic progression opportunities

Required skills

  • "customer service" "trilingual" "account manager"

Reference: 34848137

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