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Travel Product Manager - Australia & New Zealand

Posted 3 January by Lloyd Recruitment Services Ltd Ended

Lloyd Recruitment Services has an exciting job opportunity for an experienced Travel Product Manager to join a very well established company based in the Goudhurst, Kent area. The main purpose of the Product & Contracts Manager job role is to establish and develop the Worldwide travel product - New Zealand and Australia portfolio, assuming responsibility for meeting targets and delivering profitable holidays which provide high quality experiences, to drive the growth and expansion of the Worldwide product.

** Please note that this role requires someone with extensive knowledge of New Zealand and Australia and negotiating skills. Travel is also required

Duties and responsibilities will include:

  • Selecting, developing and managing the Worldwide product through the full product lifecycle to provide high quality holidays that appeal to customers
  • Development of new holidays and destinations to expand and improve the product offering
  • In-depth product reviews of current and historical performance, utilising insight from customer feedback and market research, to establish improvements for the product & service delivery
  • Contracting all aspects of the holidays and building relationships with suppliers, ground agents & tourist boards to enhance the product and effectively & efficiently handle any issues or complaints
  • Responsible for developing commercial agreements to enhance the product offering
  • Management of airline and consolidator relationships and agreements
  • Pricing and revenue management of the holidays to drive take-up, whilst delivering against the margin strategy, including analysis of trends and demand to identify opportunities for increasing bookings
  • Responsible for driving the performance of the Worldwide product in order to achieve budgeted targets
  • Working with the Business Development Manager - Tour Operations, to implement and refine the strategy for Worldwide, with scope to influence the future direction of the product
  • Liaising with the marketing department to promote the holidays through all channels including online, social media and in print through production of the brochure
  • Regular reviews of industry trends and competitor activity to understand our competitive position in the market and identify opportunities for growth
  • Provide support and training for the reservations staff in order to build their knowledge of the product and ensure that they provide a good booking experience
  • Set-up & maintenance of holidays in the reservation system
  • Develop and deliver effective and regular commercial and management information reports

Skills and experience required for the role:

  • Proven product management skills with relevant experience in a similar travel product role
  • Ideally candidates will have extensive knowledge of New Zealand and Australia
  • Ability and previous responsibility for negotiating and contracting holiday components, demonstrating a good balance of negotiating deals whilst maintaining supplier relationships
  • Good numerical ability and experience of pricing products with an understanding of financial processes and P&L’s
  • Excellent communication skills and experience of working cross-functionally to achieve targets
  • Experience of working with reservations systems.
  • Good knowledge and experience of using the Microsoft Office suite
  • Travel to other offices and overseas travel will be required as part of the role to drive the development and promotion of the Worldwide product

Unfortunately, due to the high volume of applications, we are only able to contact shortlisted candidates

Required skills

  • Product Management
  • Product Manager
  • Tour
  • Product Management Skills

Reference: 33760594

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