Travel Manager - Cardiff

Posted 15 November by Travel Trade Recruitment
My client is an expanding award winning specialist company looking to employ a dedicated and hard-working Travel Manager. You will be required to put your customers first and show a high level of customer service. This role requires a candidate with an open mind who is willing to develop their team over the long-term and happy to get involved still with making bookings. The lucky candidate will be working in a lovely office environment and be able to earn a competitive salary. If you have drive, passion and want to prove yourself in a new and exciting role then this is the challenge for you.

JOB DUTIES:
* Be a hands on travel manager happy to develop and build your team
* Sale of package holiday products, including both dynamically packaged and tour operator products.
* Keep in touch with product developments and gain an expert inside knowledge of local hotels, flights and transfer options
* Involve yourself in destination training and resort visits
* Attract and engaging new clients.
* Manage relationships with an existing loyal customer base
* To make the most of every single genuine 'sales enquiry' received
* Effectively to maximise revenue and profit.
* Ensure the product sold to our clients and the supporting information is to the highest standard.
* Communicate with clients via e-mail and over the phone.
* Demonstrate total commitment to customer service at every stage
* Ensure all clients return home having had a trip which exceeds their expectations
* Continually strive to maintain a strong reputation for repeat business and client recommendations.
* Manage long-standing supplier relations.
* Keep up to date with travel industry regulations and protocol.
* Embrace the companies ski product and become an expert in the options available to clients including lift passes, ski school and equipment hire
* Working Monday-Friday including some evening (7pm) and weekend work. Hours will change during off-peak season

EXPERIENCE REQUIRED:
* Travel industry professional with experience of travel management
* Strong knowledge of travel agency operations and holiday booking processes
* Both tour operator packages and tailor made products.
* An energetic, can-do attitude with a desire to progress yourself individually as well as the business.
* A fast learner who's happy to take initiative
* Good financial acumen with the ability to manage profit margins and cost control.
* Natural organiser, ability to multi-task with high attention to detail.
* Passionate about customer service.
* Able to work calmly under pressure
* Experience of TARSC would be very beneficial for this role

PACKAGE:
My client is offering a competitive salary in the region of £22-25k plus a performance related bonus.

TO APPLY:
Please send your CV to or follow the link TO APPLY - For further information please call Dave Vaughan at Travel Trade Recruitment on .

Required skills

  • Travel
  • Travel Consultant
  • Travel Agent
  • Cardiff
  • Travel Manager

Reference: 33811632

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