Virgin is well known for doing things better and we are constantly on the lookout for talented, imaginative and smart people to help deliver success. We are working hard to offer a real alternative to banking as usual - a bank that aims to make everyone better off; our customers, staff, shareholders, business partners and the communities we serve.
We’re now on the lookout for a Travel Insurance Product Manager to develop new customer focused products and propositions to make everyone better off. You’ll recommend and strategize business plan targets and conduct relevant research to ensure your recommendations are based on target, customer and competitor insight to improve and differentiate our product offering. You will assess the future direction of the insurance market and deliver proposition enhancements to meet the future needs of our customers. We’ll look to you to develop productive relationships with internal stakeholders and represent the business area with external stakeholders such as Virgin Money’s third party partners to deliver against the strategy, customer outcomes, value metrics, business plans and SLAs. You will be responsible for the customer journey across claims, renewals and retention, driving consistently strong customer outcomes. Together with ensuring we abide with all control and governance processes.
With your excellent influencing skills, you’ll influence and persuade the planning decision making process, ensuring the right balance of risk and reward and strategically provide input to the pricing and planning agenda, keeping abreast of the long term objectives of the business. We’ll look to you to deliver innovative propositions that are based on our customer needs, whilst creating value and enhancing the brand.
You’ll work closely with the Marketing and Digital teams to provide product line proposition expertise and develop appropriate promotional messages and collateral. You’ll also have the opportunity to work on ad hoc projects, investigating new opportunities and engaging with third parties.
Key to this role is your knowledge and experience of the Travel or general insurance market. You’ll have sound understanding of product and proposition development including the full product lifecycle and have an understanding of price competitiveness. You’ll be degree qualified and have sound understanding of the insurance market, UK regulatory systems and change.
We need Virgin people who are insatiably curious and who never stand still.
Are you the Product Manager we’re looking for? Apply now!
Our aim is to nurture a skilled, diverse and committed workforce where every individual regardless of background can share our purpose, reach their potential and be rewarded appropriately for their contribution to our success. We’re also happy to talk flexible working with you.
Salary: £36,500 - £50,000 depending on experience, plus a great range of benefits.
Location: London, Norwich, Chester or Gosforth.
Please note, if successful you will be subject to a satisfactory credit and criminal records check as part of our recruitment process.
- Business Plan
- Product Management
- Travel Insurance
- Customer Journeys
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