Travel Customer Service Executive

Posted 26 January by The Business Connection

A fantastic new opportunity has arisen for a Travel Customer Service Executive to join a growing company who pride themselves in giving the best service to their clients and customers. The Travel Customer Service Executive will support bookings to company standards, meet deadlines, understand and meet customer needs along with supporting different departments when necessary. You will be helping to drive sales, hit budgets and deliver profit. The successful Travel Customer Service Executive will benefit from having access to the company`s fantastic perks which include an on-site gym, great pension scheme, social area and great progression opportunities within.

To apply for the Travel Customer Service Executive role, you must have at least 12 months` experience working within a customer service role within the travel sector, have an exceptional telephone manner and the drive to succeed. The Travel Customer Service Executive should be a creative thinker along with a great team player.

Key Responsibilities:

  • Monitor and action all email and telephone requests for bookings
  • Carry out the above in line with set company service level standards in a friendly & professional manner
  • Use Amadeus to manage and process bookings
  • Make sound commercial decisions on margins and pricing on a booking by booking basis
  • Proactively seek sales opportunities
  • Work on own initiative without constant supervision
  • Problem solving and crisis handling
  • Update all transactions accurately into the database
  • Compile accurate business emails/reports as required
  • Meet all supplier deadlines for deposits, balance payments, names and ticketing
  • Ensure payments are received from clients in good time to meet deadlines
  • Develop a good understanding of the market and competition
  • Follow up quotes by telephone or email
  • Be aware of, and work towards, sales targets

Essential Skills:

  • Travel industry experience, including knowledge of group bookings
  • Knowledge of a GDS - booking and ticketing
  • Knowledge of airlines and routes
  • Ability to make decisions and work own initiative
  • Creative thinker and a proactive problem solver
  • Time management and organisational skills
  • Excellent verbal and written communication skills
  • Knowledge of MS Office
  • Self motivated and a strong team player

Keywords: customer service, travel, customer service executive, inbound, call centre, inbound calls,
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Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven`t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies

We are acting on behalf of the client as an Employment Agency in relation to this vacancy

We are an equal opportunities agency and welcome applicants from all backgrounds

Reference: 34061877

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