£16k to £16,800 pa
Invigorate recruitment is working with its client in Ilkley to recruit an experienced Travel Consultant for a maternity cover commencing June 2018.
Duties include all aspects of Leisure Travel work, which involves handling customer enquiries and booking travel in compliance with company standards.
This is a hands-on role with extensive reservations work.Main duties/responsibilities
- Handling of all forms of leisure travel requirements on behalf of the general public.
- Efficiently managing customer enquiries through to the booking/confirmation stage:
o Carrying out detailed research and comparing prices to ensure customers are offered the most appropriate and cost-effective options.
o Selling the benefits of both the options presented
o Making bookings using a variety of methods.
o Selling ancillary products.
o Advising customers on the relevant passport, visa and health requirements.
o Managing the administration element of bookings, which will include payments, invoicing and checking/presenting travel documents.
- To assist in marketing our business:
o Setting up and managing TV screen content.
o Participation in any in-store events.
o Helping to manage any marketing initiatives.
- To adhere to company guidelines, regulations and policies at all times.
- To open and sort mail
- To label, re-stock and order brochures as required.
- To participate in appropriate company and departmental training and development initiatives.
Qualities & Experience
The successful candidate will have excellent communication skills and will be comfortable dealing with customers face-to-face and on the telephone.
Previous experience of working in an independent travel agency is essential.
A good worldwide geographical knowledge and experience of tailor-made and cruise holidays will be required.
Computer literacy is important to this role.
Flexibility is a must in terms of days worked, and the ability to cover for holidays.
The standard working week is 37.5 hours over 5-days
Hours are 0900 to 1730 Monday to Friday and 0900 to 1600 on a Saturday.
Holidays are pro-rated from an annual entitlement of 25-days plus bank holidays.
- Travel Arrangements