Travel Consultant

Posted 30 March by Magpie Recruitment Easy Apply

Our client is a leading tour operator and travel agency based in South West London, who are looking for the brightest and the best candidates to join their young and vibrant team.

This is a wide-ranging and exciting role, supporting our winter-sports programme, in a fast growing and ever-changing business. Our ideal candidate will have unparalleled customer service skills, a keen eye for detail and a positive ‘can-do’ attitude.

Roles and Responsibilities:

Concierge:

  • Provide support and guidance to the client post booking, ensuring unparalleled service is delivered at all times
  • Answering client queries regarding their accommodation or resort by phone and email
  • Selling company products to clients
  • Assisting clients to book lift passes, ski school, nannies and restaurants

Administration

  • Liaising with tour operators or directly with European and North American suppliers to administer changes to client bookings
  • Processing new bookings and invoices
  • Preparing travel itineraries and sending client travel documents

Credit Control:

  • Arranging client payments by phone or bank transfer
  • Chasing clients in a timely manner to pay any overdue monies

Essentials:

  • Previous office experience
  • Excellent written communication and a friendly telephone manner with a willingness to go the extra mile
  • Exceptional organisational skills and attention to detail
  • You must work well in a team with a hard-working and flexible approach
  • Numerate
  • A love of the mountains and all things ski and travel

Would like:

  • Language skills (French, German or Italian) are useful
  • A background in high-end tailor-made travel

Reference: 34192164

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