Travel Claims Handler

Posted 9 April by Insight Recruitment Solutions Featured

My client, one of the largest Travel Insurance Company in the UK, are looking for a Travel Claims Advisor to join a fast paced established team. You will be working in their impressive corporate offices, managing assess travel claims in a timely and accurate manner, in accordance with the benefits and rules of the policy.

Role Responsibilities:

  • Handling all claims right through from first advice to final settlement.
  • Dispatch of claim form.
  • Investigating, negotiating and settling claims within an agreed authority level.
  • Recording claims data and progress accurately.
  • Communicating decisions to customers.
  • Answering customer queries via letter writing, email or telephone.
  • Arranging claims payment.
  • Proactively identifying any fraudulent cases and assessing the recovery potential.
  • Complying with legislative requirements such as data protection and medical confidentiality.
  • Assisting project work or undertake projects for the claims team.
  • Undertaking any duties that may be required for the successful running of the office.

Personal Qualities & Key Skills:

  • Good communication skills, both verbal and written.
  • Numerate and possessing relevant PC skills - Word & - Outlook (essential), Excel (desirable).
  • Able to strike a balance between demonstrating empathy with the customer whilst conscious of the need to settle claims in accordance with policy wording/conditions.
  • An effective team worker and demonstrates the ability to take responsibility for resolving issues/problems.
  • Good attention to detail and able to work accurately to meet strict deadlines.
  • Dependability, attention to details, and ability to follow and interpret procedures in a fast paced, high volume work environment.
  • Ability to exercise judgment to shift priorities and organize multiple tasks simultaneously.

Required skills

  • Claims
  • Travel Insurance

Application questions

Do you have a full UK drivers license?
Do you have experience in dealing with claims from the first advise to final settlement?

Reference: 34858273

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