Travel Assistant - Fixed Term Contract

Posted 8 March by Net-A-Porter Featured

YOOX NET-A-PORTER GROUP is the world’s leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger between YOOX GROUP and THE NET -A-PORTER GROUP in 2015.

YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER, and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all "Powered by YNAP".

The Group Travel team are now seeking a talented Travel Assistant to join the team on a fixed term contract basis, based in our offices in Westfield London, W12.

The Travel Assistant will report into our Travel Manager and arrange transport and hotel/accommodation for all employees globally as well as guarantee the on time financial travel data reconciliation. You will have previous experience in arranging travel either in-house within a business or within an agency environment and should have excellent organisational and communication skills. The ability to speak another language would be beneficial but is not a requirement.

You Will:

- Provide a cost-effective, efficient and proactive travel program for all staff, contractors, visitors and guests worldwide

  • Research every trip to find lowest-cost solution
  • Utilise creative solutions to drive down average costs
  • Keep up-to-date with new travel products, e.g. hotel openings in key markets

- Ensure that the traveller experience is positive:

  • Prioritise bookings, send quotes, seek approval, book trip, send documents plus reminders and additional info in a timely manner
  • Improve advance-booking
  • Deal with special requests, for example from Senior Leadership Team or for VIP visitors/contractors
  • Update and communicate City Guides and other travel pack documents
  • Help colleagues set up, manage and update travel profiles

- Ensure that traveller safety/security is upheld at all times:

  • Support colleagues during emergencies and assist with travel insurance claims
  • Send City Guides and emergency contact information plus any specific requirements ahead of every trip
  • Ensure secure storage of sensitive data
  • Collaborate in keeping 'key destination’ risk assessments up-to-date and monitor for any alerts
  • Assist in producing risk assessments for ad-hoc destinations, in particular through researching
  • Communicate relevant risk assessments and emergency procedures

- Ensure that all travel aligns with the YOOX NET-A-PORTER GROUP travel policy:

  • Ensure expectations are managed at an early stage
  • Enforce company Booking Procedure and Travel Policy, ensuring proper authorisation

- Support YNAP Finance processes

  • Set up all hotel payments in a timely fashion
  • Complete weekly reconciliation in collaboration with Accounts Payable

- Complete other office administrative and ad hoc duties as required for the Travel Department

You Have:

  • Previous administration and international travel booking experience gained in either an agency or office environment
  • Strong IT skills, a high level of accuracy and keen attention to detail
  • Discreet, professional and well spoken, with good communication skills
  • Excellent organisational and efficiency skills, with a good dose of common sense and initiative
  • Demonstrable experience in using judgement and seeking guidance with confidential issues
  • A great sense of humour, empathy and work ethic
  • Proven ability to work to stringent deadlines
  • Ability to be pro-active and are able to show initiative/ideas to constantly improve the travel service to the business
  • Ability to work with minimal supervision
  • The experience to be a quick learner and have a ’can-do’ attitude
  • A customer service focusedapproach


Here are just a few of the amazing perks you will receive as an employee at the YOOX NET-A-PORTER Group:

  • Our famous Staff discount
  • Exclusive staff sales
  • Season ticket loan or cycle to work scheme
  • Matched contribution pension
  • Multi-purpose insurance
  • Eye-care vouchers

To Apply:

From the moment you walk through our doors and join the YOOX NET-A-PORTER team we are committed to making your journey with us inspirational and evolutionary.

If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV

YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

For further information: LinkedIn: YOOX NET-A-PORTER GROUP | Twitter: @YNAP

Required skills

  • Admin
  • International Travel
  • Travel Arrangements
  • Travel Management
  • Business Travel

Reference: 34637756

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