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Travel Agent

Posted 28 January by Wallace Arnold Travel Ended

We are part of the Shearings Leisure Group which includes Shearings Holidays, the UK's largest coach holiday company, National & Caledonian Holiday, Bay and Coast & Country Hotels.

We are the high street Travel Agency arm of the group specialising in UK, European and Worldwide coach/touring holidays. We are also agents for all major ABTA & ATOL tour and cruise operators.

We are a long established business in York (2019 see us celebrate our 25th anniversary) locally we are known for being specialist in Cruise and Long Holiday holidays as well as being the place to go for coach/touring holidays.

We open 9am - 5pm Mon-Fri and 9am-4pm Sat. The position is 35hrs a week, working Monday - Saturday with day off during the week.

2 years retail ABTA travel agency experience a good understanding of all major tour operator/cruise lines reservation systems along with a good understanding of Word and Excel and general customer service skills are required.

Day to Day responsibilities:

  • Preparing quotations and making holiday/travel reservations for customers both face-to-face in branch and over the telephone.
  • Fantastic customer service, taking care of the our 'customer journey' from being to end.
  • Free selling policy, making sure the holiday sold is right for the customer and not sold just to hit a target
  • All relevant booking administration dealing with passport/immigration, tour operator requirements on behalf of the customer.
  • Daily cash banking, completion of in-house banking system/Head office reports
  • in-branch marketing/social media and e-shots
  • pro-rata contribution towards branch targets (no individual targets)
  • reporting directly to the Sales Manager in branch


  • 30 days annual leave.
  • Company pension scheme.
  • Life Assurance policy.
  • £450 Free holiday entitlement.
  • uniform


  • 2 day induction course held in Wakefield
  • 1-2-1 in branch

we also hold:

  • Retail sector training sessions held in Wakefield
  • Group HR training courses available to attend in Wigan

Required skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • High Street
  • Holiday Packages

Reference: 34338153

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