This job has ended. Find similar jobs.

Transport Operator/Administrator

Posted 2 February by Freight Personnel Easy Apply Ended

An exciting opportunity has arisen to work for one of the the UK's leading and rapidly expanding Sameday Transport Companies based in their STOCKPORT office.

The role of TRANSPORT OPERATOR/ADMINISTRATOR is to provide a high level of support to the control and operations of the Sameday / Logistics Transport Service Centre and ensure a high level of customer service from booking to completion. To apply for the role all candidates must have had previous experience working for a sameday / Logistics courier company or worked within express parcels or a general transport environment.


Main Job Tasks

* Assist your line manager with any operational duties as and when the business dictates in accordance with company policy

* Support the maintenance of the existing territory, increasing the trading customer base to increase the profitability via contact with the customers by telephone in line with predetermined company targets

* Communicate effectively with drivers ensuring cost and revenue targets are met in relation to predetermined gross margin and profit targets

* Maintain driver files in accordance with company guidelines

* Complete debrief with drivers based on the service level agreements for specific contracts

* All completed bookings to be dropped within 48 hours

* Provide feedback for queries and complaints within 1 day of receipt

* Record feedback of resolutions to specific drivers

* Work closely with 24/7 by diverting and un-diverting phones when appropriate

* Complete a full and comprehensive handover including all ongoing jobs pre 6pm the 24/7 team

* Provide 24/7 with a daily accurate and up to date driver rota's covering all out of hours period

* Complete all customer related documentation within specified deadlines

* All administration process and procedures to be adhered to in line with company policy

* To undertake any other reasonable duties as directed by your manager or a director

* Attend any training courses and business meetings as required by the company

Reference: 34385047

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job