Transport Coordinator

Posted 9 April by Brighthouse Featured


Transport Coordinator

Location: Manchester

Job Type: Full Time (39 Hours a week)

Salary: Competitive + Quarterly bonus incentive

BrightHouse are currently recruiting for a Transport Coordinator to support the delivery & installation team in Manchester.

Duties & Responsibilities:

  • Ensure compliance to standards and processes through regular debrief process with customer service teams and field service engineers identifying all non-effective work and recognising excellent performance.
  • Organises the drivers activities to ensure the morning loading and dispatch occurs as efficiently as possible.
  • Prepare and collate all documentation required to ensure a successful delivery and installation, ensuring all packs are available for drivers at the start of the day.
  • Support the field teams achieving installations in line with the SLA's through effective planning & scheduling.
  • Promotes H&S standards ensuring compliance with statutory and company requirements.
  • Maintain contact with driver teams throughout the day, ensuring any deviation or failed deliveries are authorised and the driver teams maintain communication with the CSC and the stores.
  • To ensure drivers complete all relevant vehicles checks in line with statutory and company requirements (roadworthy, no effects, cleanliness, complete tool kit, product storage etc).
  • Develop effective relationships with Store Managers ensuring an effective service to both internal and external customers.
  • To ensure the accurate completion of all documentation required to report field service performance. Provide information for weekly reports as requested.
  • Maintain accurate records relating to fleet maintenance, gaining an understanding of transport compliance and driver regulations.
  • Deputies for the Field Operations Manager in his absence
  • Please be aware of and follow the organisation's security policy and practices, implement a clear desk policy, report incidents, and keep passwords secret.

Skills & Experience:

  • Previous Transport management experience
  • Excellent communication skills both verbal & written
  • Excellent organisation and time management skills.
  • Able to demonstrate ability to identify root cause analysis.
  • Able to collate, analyse and interpret performance data.
  • Full driving license is essential as role requires.
  • Building effective relationships within the CSC and retail, promoting excellent customer service

Reference: 34661436

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