Work with the Head of Retail Operations and HR Manager to identify training requirements. These will be tailored to the business needs, and to determine the priorities and plans for a 12 month rolling cycle to create a company wide training calendar.
Manage & Maintain training information for training, reporting & record maintenance
Build, developing and delivering training programmes for Retail, Wholesale and Franchise Partners.
Evaluate & review training materials and tools utilised, update as appropriate to ensure maximum effectiveness.
Use in depth knowledge of luxury retail to innovate on-boarding and training needs analysis.
Work in partnership with Retail and Marketing to ensure brand consistency and tone
Development of an on-boarding training strategy for brand, product and service to engage all Retail and Wholesale employees.
Provide coaching and development to the Retail Shop managers responsible for employees placed on an apprenticeship scheme. Ensuring effective implementation of all new and existing in shop and classroom based training programmes
Deliver key Retail Training workshops to develop people management skills and improve technical knowledge to increase performance.
Create & evolve monthly materials on brand, product and service through training sessions
- Training & CIPD
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