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TRAINING & DEVELOPMENT MANAGER - IT Recruitment Sector

Posted 5 February by Light Recruitment Easy Apply Ended

Training and Development Manager - Technology Recruitment

London

£50,000 to £80,000 Basic + Bonus + Benefits

Main purpose of the role:

To support the business development managers by designing, developing, delivering efficient and comprehensive training and coaching support to colleagues within Nexus to improve performance in both sales and customer experience.

The purpose is to develop the team’s skills and competencies through observations and call coaching.

Delivering service to create Raving Fans.

Operating policies, processes and systems in line with company standards.

Engaging and building relationships with managers across all divisions and businesses.

Managing colleagues and their performance through regular 1:1’s, reviews and morning meetings

Activities/Main Duties:

Operational

  • Design, develop and deliver training courses to Negotiators including the induction programme
  • Develop and maintain training manuals and course materials to support the delivery of training
  • Carry out observations and complete call quality analysis and providing call coaching
  • Hold group coaching sessions when required
  • Guide negotiators through their training and development plans
  • Work to agreed targets and deadlines and report results to your manager
  • Work to conduct day to day activities to embed skill and knowledge into performance
  • Build and develop relationships with the Nexus teams
  • Work to agreed company policies and process at all times and ensure training is in-line
  • Keep up to date operations updates and other company communications and ensure these are embedded in training
  • Adhere to brand values and core beliefs
  • Maintain all records relating to the role to a high standard and in line with data protection
  • Identify and report any problems or issues to your line manager
  • Work to create 'Raving Fans’

Management

  • Manage and lead an effective Nexus training team
  • Influence a result through effective team management, action planning and delivery of the plan.
  • Manage in a manner that is informative, persuasive and clear to deliver results
  • Be open, honest and act with integrity with all colleagues at all times. Show all colleagues respect at all times.
  • Show regard for the general well-being/welfare of all those in the team
  • Build moral within the team and create a positive and proactive working environment
  • Ensure resources are aligned to the needs of the team
  • Take the required measures to ensure the health and safety of the team
  • Focus on the three keys of management; recruitment & selection, training & development and activity & performance management

Recruitment & Selection

  • Regularly review recruitment requirements and plans with Operations Manager
  • Conduct first stage interviews once signed off as competent
  • Observe second stage interviews conducted by Operations Manager

Training & Development

  • Train and develop colleagues with the team to reach their full potential
  • Provide training and guidance on sales skills, legislation and best practice to colleagues within the branch
  • Track colleagues through their Training & Development plans
  • Prepare colleagues for training courses and follow up on learning.
  • Meet and greet new starters and take responsibility in liaison with the Sales Manager for their induction process to ensure the best first impression for all new starters

Activity & Performance Management

  • Manage activity through regular morning meetings, goal and objective setting, monthly, quarterly and annual performance reviews
  • Set and review development plans for all colleagues
  • Attend weekly conference call to discuss performance
  • Regularly observe the activities of the team and provide candid and constructive feedback and coaching
  • Follow the performance management process at the appropriate stage to manage under performance effectively

Success Measures

  • Positive feedback from negotiators who trust and are confident in your ability to deliver excellent training and coaching support
  • Meet agreed deadlines and standards and targets
  • Passed relevant Audits/Mystery shops/ Call Quality Listening
  • Support team to grow market share
  • Participate actively in One to Ones ensuring performance and results are supported by agreed development needs and based on regular feedback
  • Employee survey score of 85% or more of colleagues saying they would recommend the company to friends and family
  • 100% compliance with 1:1s, reviews, morning meetings, H + S reporting and absence management

Role Specific Competencies:

Management

  • Able to motivate, influence and lead a team to produce results
  • Knowledge of objective assessments in interviews
  • Able to develop individuals and teams
  • Able to set SMART individual and team targets and objectives to achieve goals and create effective action plans
  • Able to carry out effective performance reviews
  • Able to carry out effective performance management to manage under performance
  • Able to carry out effective observations, feedback and coaching
  • Able to delegate effectively
  • Able to apply different management styles as appropriate
  • Understands legislation relating to Human Resources and Health and Safety
  • Able to demonstrate effective change management
  • Able to effectively manage time

Core Competencies

  • Works well with others to create a team spirit and an enjoyable working environment
  • Delivers outstanding customer service by exceeding customer expectations
  • Focuses on results to deliver business success
  • Follows company standards and procedures
  • Embraces responsibility and accountability
  • Demonstrates professionalism, honesty and integrity
  • Demonstrates effective decision making and problem solving skills
  • Takes initiative and is able to innovate
  • Demonstrates a thirst for development
  • Demonstrates an ability to communicate effectively & create trusting relationships

Experience

  • CIPD qualification in Learning and Development or equivalent preferable
  • Business experience including a minimum of 3 years in a sales, property, or retail sales related role.
  • Experience of different learning platforms is an advantage
  • Recruitment Industry Experience is essential

Light Recruitment Ltd

Training, development, management, manager

Required skills

  • Business Development
  • Career Development
  • Coaching
  • Guidance
  • Training

Reference: 33733476

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