Trainer

Posted 4 April by Team One Recruitment

We are looking for a Trainer to join us in our expanding Training Team.
This role will support in the planning, coordination and delivery of both internal external training programmes. Day to day tasks will involve working closely with Sales and Customer Success to ensure that the correct training is quoted for clients based on the CompanyTraining Curriculum guidelines. The Trainer will be responsible for understanding clients’ specific specific training requirements, developing and organising training materials and collateral, booking training sessions with clients and attending calls and meetings alone or with other departments.

The person will have the ability to build strong relationships with customers and colleagues, have excellent levels of both written and verbal communication and be confident in providing explanations to technical product questions. As well as being able to explain complex product features, the person will be required to provide context to training materials and sessions by showing an understanding of the client’s wider commercial and marketing objectives.

Key Responsibilities

  • Deliver engaging online and instructor led training as part of the Premium Training Programme including Portal overviews, product deep dives and topic specific/technical sessions ensuring that client progress during the session is assessed and recorded
  • Work with Sales Managers to conduct training needs analysis with new premium clients and ensure that training is carried out in a timely manner for all new clients including pre-training portal audits
  • Ensure that all relevant training information is recorded in Salesforce both pre and post training
  • Use feedback forms to structure and improve session content and agendas
  • Oversee the day to day running of the training calendar to ensure that training sessions, webinars and client meetings are booked in and that relevant stakeholders are invited to sessions, this will include ensuring that rooms are booked in London Court, The Shard and client offices where appropriate
  • Work with HR to support and develop the internal training programme including the planning and delivery of induction and Lunch and Learn sessions and ensuring that assessment and development is monitored for new and existing staff
  • Be instrumental in the creation, management and ongoing maintenance of both on and offline training content including reviewing/updating on and offline content on an ongoing basis
  • Keep up to date with product and package updates to ensure that these are correctly communicated to clients
  • Be committed to your own personal development and engage with internal training in order to build experience in and demonstrate progress in: training delivery, presentation skills, use of language and questioning etc
  • Keep all internal customer and document management systems up to date and ensure all daily activity is captured and recorded correctly, in-line with departmental processes. Suggest improvements where applicable and encourage a positive adoption of new processes to newer members of the team
  • Attend offsite face-to-face meetings and training sessions where required to help assist The Training Manager and take onboard any operational actions for the customer. Always ensure full and comprehensive notes have been taken and documented within internal systems

About the person

  • 3+ years experience in either professional training or teaching
  • Experience writing training content and assessment materials
  • Experience in identifying and maintaining progress
  • Whilst experience of having delivered training within a SaaS business is preferable, it is not essential as the role will include comprehensive product training
  • Excellent organisation and time management skills
  • A valued team member who upholds company values and professional integrity
  • Experience with using Salesforce or other CRM systems
  • Degree level education in Marketing or Business Studies would be advantageous

Key Skills

  • Ability to express their ideas clearly and coherently
  • Confidence speaking publicly both online and in face to face scenarios
  • Communication skills, both written and verbal
  • Time management and prioritisation skills
  • Acute attention to detail
  • Ability to use own initiative and be self-motivated
  • Experience using G-Suite products is preferred

Required skills

  • Computer Software Training
  • Product Training
  • Training Development
  • SaaS
  • Salesforce

Application questions

Do you have good presentation and customer facing skills?
Do you have experience in Salesforce?
Do you have experience in training needs analysis?

Reference: 34830014

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