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Trainer Assessor - Customer Service and Retail

Trainer Assessor - Customer Service and Retail

Posted 1 October 2018 by Parkhouse Bell Ltd
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An opportunity has arisen to join a large independant training provider that specialises in delivering professional apprenticeships and qualifications to well known household names across the UK.

They are looking for a Training & Development Officer to join their team, delivering Customer Service Level 3 and Retail Level 4 apprenticeships.

Candidates with demonstrable backgrounds in Customer Service and Retail and a passion for developing people are encouraged to apply (please ensure essential criteria below is met).

Location - Leicester

Salary - up to £26,000 per annum

Contract - Full Time/Permanent

Are you a Training and Development Officer/Teacher/Tutor looking for that chance to make a real difference to someone’s career?

Working in partnership with a large household name you will deliver Customer Service L3 and Retail L4 qualifications to their employees. As a Training and Development Officer you will be passionate about inspiring learners to achieve their goals and aspirations using your own experience and knowledge of Customer Service and Retail. Delivering training programmes on site, you will need to advise, teach, guide and support learners to achieve their chosen qualifications on time with a high level of quality, including liaising with the employer on the progress of the learners.

You will be confident delivering in a classroom environment or delivering to small groups, putting quality at the forefront of everything you do - for your learners, employers and staff team. You will be responsible for maintaining an effective caseload of learners through their apprenticeship journey and enable them to achieve all aspects of their apprenticeship including End Point Assessment.

You will be able to deliver up to level 3 in Customer Service and level 4 in Retail, and be confident to deliver all stages of the programme from initial engagement, meeting with prospective employers and learners, use a range of teaching methods and techniques to suit individual learners and deliver all aspects of the Apprenticeship provision.

Your enthusiasm will be infectious and coupled with your desire to make a change, we will offer an exciting environment allowing you to develop your career and equip you and your learners for success. We will consider applications for full time and part time hours. We will also consider applications to work flexibly where this will fit with needs of the learners. This will be discussed at interview.

This role requires travel and some over night stays.

Knowledge, Skills and Experience

We are looking for caring people who are passionate about supporting learners through their development journey, our requirements are:


  • Assessment Qualification (TAQA L3/A1/D32/33)
  • Level 3 or above Teaching Qualification
  • NVQ Level 3 or above in Customer Service
  • NVQ Level 4 or above in Retail
  • Level 2 qualification in English & Mathematics
  • Ability demonstrate a minimum of 3 years occupational experience in the relevant occupational area
  • Experience and confidence in teaching groups of individuals


  • Level 4 or above Teaching Qualification (Cert Ed, PGCE, CTLLS or DTLLS)
  • Additional Specialism Specific Qualifications
  • Level 2 Functional Skills (English, Mathematics & ICT)
  • Understanding of the change from Frameworks to Standards

Person Specification

You will need to be a people person, representing and promoting our values to our learners & employers. Bringing better to life, taking pride in what you do, doing the right thing, sharing your voice and allowing others to be heard too.

Owing to the nature of this position, any offer of employment with the organisation will be subject to a satisfactory check from the Disclosure and Barring Service.

As a Disability Confident and Investors in Diversity organisation, we are committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for applicants with a disability who meet our minimum selection criteria.

Required skills

  • Apprenticeships
  • Assessing
  • Customer Service
  • Retail
  • Training

Reference: 36240516

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