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Trainer 2020 Programme - Single View of Stock

Trainer 2020 Programme - Single View of Stock

Posted 4 November by Selfridges & Co
Job Introduction

The role of Trainer (SVS) is to design and deliver engaging system focused training to existing Selfridges’ team members across the entire business. Selfridges’ team members typically come from diverse backgrounds and there is a strong values culture that we are passionate about. Over the term of your contract you will be allocated a variety of assignments which you will be expected to own from design - delivery - handover within clear and agreed deadlines. Systemic / process driven training will be your main focus and your ability to make this fun and engaging will be a measure of your success. Experience in driving organisational change will also put you at an advantage. You will be a team player who is inclusive of all and works well to align with other Trainers within the SVS team and key stakeholders such as the Talent & Learning team, external Training Providers and Internal Communications.

Role Responsibility

Based in our Wigmore Street offices you’ll provide a unique and tailored service in Single View of Stock to customers internally, going beyond the ordinary to create moments that cannot be experienced elsewhere. Our customers expect extraordinary service delivered by people with a genuine passion for what they do and to share their unparalleled level of knowledge whilst taking enormous pride in maintaining our exceptionally high standards.

Working in 2020 you’ll share your knowledge through unique Selfridges stories.

Key Roles & Responsibilities

Planning & Project Management

  • Assist in the creation, maintenance and delivery of Training
  • Build strong relationships with key stakeholders and manage communication and expectations throughout projects
  • Influence the strategic planning of the overall training calendar with the SVS Training Manager
  • Identify business learning needs and engage relevant teams to design appropriate solutions
  • Assist the Training Manager in managing costs

Facilitation, Design & Delivery

  • Assist in the creation of innovative approaches to training and ensure that this is aligned to the overall Selfridges approach e.g. My Workday LMS, and the Communications and Collaboration approach. Using Apps, Intranet, My Workday Learning, etc. to deliver training in an alternative, Selfridges-appropriate way that will entice, surprise and delight end-users
  • Design training material to a high standard, according to specified project plans, and ensure it is accessible to the appropriate users
  • Ensure all training is delivered in an engaging and professional manner, which supports and promotes the company values and strengthens the brand
  • Design & deliver team development solutions to support SVS as required
  • Assist in manging the SVS e-learning offer, including the relationships with external suppliers

Coaching & Collaboration

  • Build strong relationships with SVS training team and the wider Talent & Learning team, and consult with key stakeholders to identify business requirements
  • Support, coach and guide those on training programmes and their line managers to achieve the required success rate on meeting learning objectives and maximising performance
  • Give and seek feedback and encourage others to do so, over and above the formal processes, promoting a learning culture
  • Support other people activities where required; to take part in, and influence, cross-functional meetings/projects as appropriate
  • Coaching and developing SVS facilitators – Trainer Upskilling Programme for SMEs/Super Users
  • Handover to BAU Transition Plan and Management
The Ideal Candidate

Your passion and confidence will set you apart. While consulting with the wider 2020 team you’ll take real pride in delivering a personalised and professional service. You’ll have genuine passion for delivering training inside and out with a natural curiosity to discover. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring your ideas to life. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your skills in order to offer quality and reassurance to all of our internal and external customers

Functional / Technical Skills

  • Experienced in design and delivery of training either systemic, facilitative or both
  • Familiar with all aspects of the training cycle and training strategies
  • Experienced in design and delivery of courses
  • Experience in Retail systems covering the product lifecycle would be an advantage, as would experience with implementations and/or organisational transformation initiatives (non-systems based)
  • Strong ability to draw out the business’ requirements and shape these into robust operating practices which are then included in training programmes.
  • Well versed in the challenges of training across different demographics, cultures and learning styles, and able to effectively manage these differences to create effective training programmes that leave no learner behind
  • Ahead of trends in the Training industry, always innovating and adding new tools and techniques to develop their own best practice
  • Excellent coaching and mentoring skills – ability to develop people, not just training programmes

Personal Attributes / Behavioural Skills:

  • Energises teams and secures buy in to new ways of working (training and change management method)
  • Energises, leads and coaches training audiences through a variety of methods that meet learning needs
  • Enables team to work collaboratively to support the wider business agenda
  • Proactively offers solutions rather than present problems when results aren't being achieved
  • Coaches others to recognise barriers to success and enables others to manage these issues through feedback discussions
  • Collaborative style but also able to make decisions which constructively influence the success of the programme/projects and team objectives
  • Influential and able to challenge peers, reports and the leadership team
  • Coaches teams to translate complex issues clearly and to constructively challenge
  • Inspires the wider programme team to work together to deliver the desired outcome
Your Career At Selfridges

Selfridges is a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.

The story began when Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart se

Reference: 35767952

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