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Trainee Sales Advisor

Posted 6 March by Adecco UK Limited Easy Apply Ended
The Sales Team is the first point of contact for customers communicating with us whether this is via email, fax or telephone. The Sales Advisors role is to provide the customer with the necessary level of professionalism and expertise so that they receive the best customer experience possible. The customer service provided should be to the highest possible standard and in line with the company's standards as set out within the policies and procedures to ensure that we not only encourage repeat business from existing customers but also attract new customers. It is the responsibility of the Sales Team to ensure they keep up to date with new products and services we provide on a regular basis to keep us above our competitors and maintain the same level of customer service the company is renowned for. Sales Advisors should be proactive in their approach and look out for potential new leads that can be passed on to the Sales Office Manager for follow up from our external sales team.

£18,500 per annum

Key Accountabilities:
*Reaching monthly sales and income targets; ensuring integrity and not miss-selling.
*Establish a friendly and professional rapport with all customers, presenting a positive impression of themselves and the organisation.
*Ensure that every customer sales enquiry is dealt with through the CRM leads process.
*Identify customer needs and interests and present products and services that potentially match these.
*Effective handling and accountability for card payment transactions both via telephone and face-to-face.
*Managing and protecting customer information, including sensitive financial information, in accordance with relevant legislation.
*Engage with new and prospective customers through follow-up telephone calls.
*Work as part of a team to ensure the smooth operation of the complete sales process.
*Meeting the training and development requirements of the job role.
*Working within the job role description at this level, recognising the standards and professional limitations that this provides, referring to appropriate members of staff for guidance and support

Please note such duties are not exhaustive but an illustrative list of the level and type of duties required for the role. The job description is produced to assist the post holder in identifying his/her main duties. On occasion there may be requirements to provide cover for other roles within the company due to staff absences i.e. holidays/illness. Cross-training would be provided on the relevant duties associated with the role.

Knowledge, Skills and Experience
*Experience of delivering results in a targeted sales environment
*The ability to make a difference to the customer, delivering high levels of customer service with minimal supervision
*The ability to work as part of a team, support colleagues and promote excellent team spirit
*Good literacy, numeracy and verbal communication skills and IT literate
*A positive individual with a 'can do', results driven approach and attitude.
*The ability to demonstrate trust, openness and respect in dealings with people.
*Keen to develop and learn new skills
*Good communication skills with the ability to listen and express him/herself clearly
*Committed and reliable
*Welcomes change, flexible and can adapt and deal with various demands
*Honest, acts with integrity and takes responsibility

Internal training on the computer systems is provided. This includes Sage 200, Sage CRM, Spindle and other 3rd Party software such as GXS (EDI) Electronic Orders.

Working Hours:
08.15am to 17.00pm, Monday to Friday with 30 minutes taken for lunch and a 15-minute break (both unpaid).

Holiday Entitlement:
20 days per annum + bank holidays. The holiday calendar runs between January-December, the office will close on all Public and Bank Holidays plus selected days over the Christmas period. Holiday will be reserved back from annual entitlement to cover these additional days the offices are closed.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Required skills

  • Trainee Sales Advisor

Reference: 34621236

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