Trainee Receptionist required for one of London's busiest casinos

Posted 16 November by The Rank Group Featured

The Grosvenor Victoria Casino in Central London is currently looking for an experienced Receptionist.

  • £11.35 per hour basic pay
  • Additional 10% per hour 'premium pay’ when working between midnight and 8:00am
  • 40 hours / 5 shifts per week (inclusive of breaks), predominantly night shifts, including week-ends
  • Comfortable working conditions

Key job responsibilities include:

  • Welcoming and admitting current members into the Club
  • Knowing and addressing regular customers by name
  • Checking personal identification and registering new members
  • Responding to customer needs where appropriate
  • Working as part of a team
  • Assisting the casino floor team in identifying customers
  • Complying with all relevant compliance and security procedures
  • Minimising and dealing with potential conflict in conjunction with casino management

Applicants should be:

  • Customer-focused, honest, professional and a good communicator
  • Experienced in a customer-facing environment
  • Positive and aware of the importance of teamwork
  • Flexible with regards to shift times and willing to work night shifts and weekends
  • Able to speak and understand English to a good level
  • Legally entitled to work in the UK

Questions to ask prior to submission of application:

  1. Are you legally entitled to work in the UK?

  2. Do you have experience of working within a customer-facing environment?

  3. Are you prepared to work night shifts and weekends?

  4. Can you speak and understand English to a good standard?

Required skills

  • Computer Systems
  • Customer Service
  • Telephone Manner
  • Reception

Application questions

1.Are you legally entitled to work in the UK?
2.Do you have experience of working within a customer-facing environment?
3.Are you prepared to work night shifts and weekends?
4.Can you speak and understand English to a good standard?

Reference: 33820251

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