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Trainee Property Manager

Posted 4 January by ICS Recruitment Featured Ended

Trainee Property Manager, Hammersmith

Our Client is looking to recruit a Trainee Property Manager to join their Head Office in Hammersmith. This role is ideal for someone hardworking, enthusiastic and reliable with high standards and attention to detail. Previous administration experience is preferred, but full training will be provided. This position is ideal for A graduate or just anyone looking for a role with career progression.

The role of the Graduate Trainee Property Manager is to oversee a sizeable portfolio of non-managed tenancies, providing exceptional and seamless customer service to both tenant and landlord. The Graduate Trainee Property Manager is responsible for all aspects of a Let-only tenancy, for the entire life-cycle of the agreement to ensure that the tenancy runs smoothly and in line with the contract.

Key Responsibilities

Management of a sizeable portfolio of properties (c.500 - 600 properties), handling all let only aspects of the tenancy to ensure each stage is handled as smoothly and effectively as possible.

Pre-tenancy

  • New deal-checking to ensure all online paperwork has been executed accurately and completed in full
  • Book requested pre-tenancy work to ensure the property is ready and to the required standard prior to the new tenancy commencement

On-going maintenance of lease/ compliance

  • Respond to general tenancy related queries throughout the lease, providing advice to tenants and landlords in terms of processes and procedures as they arise
  • Oversee the renewal of annual gas safety certificates
  • Provide contractual support and assistance to Lettings Managers in the front-office to ensure potential tenants and instructing landlords receive accurate and informed advice

End of tenancy

  • Manage the termination of tenancies in portfolio
  • Ensure notices are served correctly and written confirmation is on file from tenant
  • Confirm end date and any liabilities verbally and in writing to tenant(s) o Liaise with relevant lettings team in respect of remarketing the property
  • Oversee the release of tenant deposits, ensuring inventory reports are received and sent out within 48 hours. Ensure the landlord provides confirmation of any claim in a timely manner

Complaint or dispute handling

  • Effective complaint handling, ensuring that each customer is provided with a quick and satisfactory resolution that is reflective of the Company high service level
  • Refer deposit disputes to the Tenant Deposit Scheme (TDS) within 48 hours or receiving instruction from the landlord or tenant, with relevant paperwork and correspondence

Administration

  • Address any incoming mail and respond within 48 hours of receipt
  • Maintain accurate records of all communication via internal database (RPS)

Key Skills and Experience

  • Excellent communication and customer service skills
  • Ability to manage varied and complex workload
  • Minute attention to detail
  • Patient and conscientious demeanour
  • The ability to work to tight deadlines with clear prioritisation
  • Fully IT literate

Competencies and Leadership Characteristics

  • Positivity and Can-do attitude
  • Ability to communicate and articulate in a clear and concise manner
  • Resilience and patience in the face of resistance
  • Ability to respond positively to challenges
  • Self-motivated and energetic

Salary: £22,000
Location: Hammersmith
Hours: 09:00 - 18:00 (Monday - Friday)

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Due to high volumes of responses we will only contact applicants who meet the internal screening procedure.

Required skills

  • General Admin
  • Microsoft Excel
  • Troubleshooting
  • Patience
  • Prioritisation

Reference: 34134672

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