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Trainee Product Specialist

Posted 2 February by Office Angels Easy Apply Ended
  • Provide support, both remote and onsite, to Sales, Account, Product and Project Managers, to help educate different internal and external audiences. This may include product demonstrations and training;
  • Help deploy new implementations, rollouts and services and ensure that they are configured correctly on behalf of clients through the lifetime of their contracts within agreed service levels;
  • Implement software solution configuration changes on behalf of clients
  • Undertake pre- and post- sales support of clients including site visits for product demos and training;
  • Produce and maintain relevant product and client-specific implementation documentation;
  • Ensure that departmental processes and procedures are followed, including checklists, sign-off procedures, etc. Undertake software solution configuration diagnosis and fault finding with resolution where possible;
  • Change management; and
  • Perform user acceptance testing.
Personal Attributes:
  • Able to prioritise, manage and track multiple activities and tasks;
  • Excellent verbal and written communications;
  • Attention to detail;
  • Willingness and ability to embrace change and learn new technologies;
  • Receptive and a fast learner;
  • Enthusiastic approach and "can-do" attitude;
  • Resilient, copes well under heavy workloads;
  • Strong Customer Service ethos;
  • Flexible approach to work; and
  • Problem solving and resolution.

Essential Pre-requisites:

  • A-Level qualifications/Equivalent or greater;
  • Minimum of two years' experience in a customer/client facing role;
  • Numerate and literate;
  • Proficient in the use of modern PC technologies and software; and
  • Customer and service delivery focus.

Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Reference: 34386129

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