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Trainee Operations Analyst

Posted 9 April by Dovetail Human Resource Services Ended
* Supporting multi-channel retail solutions
* Basic/working knowledge of Linux, Scripting and SQL
* Full training as member of the product management team

Trainee Operations Analyst

Location: Newbury, Berkshire

Purpose of the Role

This could be an exciting opportunity for a recent graduate or school leaver who lives, eats and breathes computing/gaming or emerging technologies, at home or in the workplace.

After a comprehensive training program, you will be responsible for investigating and resolving issues related to our client's external public-facing server infrastructure. This includes over 70 servers globally hosted in the cloud mostly running Centos Linux. The company design a multi-channel retail solution encompassing in-store Point of Sale systems, eCommerce, mail order, telephone orders and online marketplaces.

Principle Relationships

* Working within the Product Management Team, liaising with all internal staff
* Supporting the Help Desk Team to help resolve customer issues
* Liaising with the Development Team
* Partnering directly with customers when required

Key Responsibilities and Tasks

* Investigating and resolving issues related to internal office IT infrastructure
* Configuring new computers for in-house personnel
* Installing new software for in-house personnel
* Diagnosing and resolving printer and network connectivity issues
* Creating user accounts.
* Maintaining virus free computers
* Investigating and resolving customer issues logged via the Help Desk
* Resolving issues related to bespoke software and retail web sites

Skills and Expertise

* Working knowledge of Linux, Scripting and SQL
* Ability to manage tasks from inception through to completion
* Excellent time management, prioritization, planning and organizational skills
* Methodical problem analysis and resolution skills
* Strong team player
* Good communication and engagement skills
* Commercial experience desirable
* Database configuration, deployment, support and monitoring useful

Mandatory Skills

* Linux
* Bash Scripting
* Writing SQL queries

Desirable Skills (not essential)

* TCP/IP
* DNS
* SSL certificate administration
* Routers
* Firewalls
* Load Balancers
* Apache http
* Apache Tomcat
* MySQL
* Firebird
* Amazon AWS

Reference: 34861429

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