Trainee Helpdesk Engineer
Our client an established Software Solutions company are now looking for a Trainee Helpdesk Engineer.
The ideal candidate will have strong customer service skills and a desire to work within a technical environment long term as the company will offer structured training and progression.
Assisting with hardware helpdesk customer queries when required, these will be 1st line issues
Answering calls to customers to process orders
Diagnose and repair software using remote log-in if possible or escalate to helpdesk supervisor (full training will be given for this)
Logging customer issues and booking engineer call outs onto the system
Assist with maintenance of the network and associated equipment
Provide cover for the service team to assist with installs
Attend training courses when required
Responding to customer enquiries via telephone and email
This role would be ideal for a candidate looking for a foot in the door of a career position. No previous experience is needed but a strong work ethic and technical mind-set are both essential!
Due to the location of the role a driver would be ideal.
- Customer Service