Trainee Helpdesk Engineer

Posted 26 February by Uxbridge Employment

Trainee Helpdesk Engineer


High Wycombe

Our client an established Software Solutions company are now looking for a Trainee Helpdesk Engineer.

The ideal candidate will have strong customer service skills and a desire to work within a technical environment long term as the company will offer structured training and progression.

Key responsibilities:

  • Assisting with hardware helpdesk customer queries when required, these will be 1st line issues

  • Answering calls to customers to process orders

  • Diagnose and repair software using remote log-in if possible or escalate to helpdesk supervisor (full training will be given for this)

  • Logging customer issues and booking engineer call outs onto the system

  • Assist with maintenance of the network and associated equipment

  • Provide cover for the service team to assist with installs

  • Attend training courses when required

  • Responding to customer enquiries via telephone and email

This role would be ideal for a candidate looking for a foot in the door of a career position. No previous experience is needed but a strong work ethic and technical mind-set are both essential!

Due to the location of the role a driver would be ideal.

Required skills

  • Calls
  • Customer Service
  • Enquiries
  • Training

Reference: 34556810

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