Trainee Evening Case Handler

Posted 9 April by Shoosmiths

Main purpose of job

To be competent in the technical elements necessary to provide a quality and comprehensive recoveries service with a client and customer service focus.

Key responsibilities

  • To be familiar with and follow the Unit's policies, procedures and processes
  • Comply with all of the RSG and the firm's policies and all regulatory requirements
  • Control and manage your workload effectively and efficiently using the relevant case management systems and IS resources and processes appropriately
  • Be responsible and accountable for your workload including meeting internal and client SLA requirements
  • Be aware of associated areas of law impacting the Unit's delivery of its service
  • Recognise any potential issues in cases and refer these appropriately
  • Attend and complete any training in a timely manner
  • Attend internal and external meetings as required and assist in implementing changes to any Unit procedures.
  • Liaise with other internal teams as appropriate
  • Assist the Unit in achieving financial targets, other KPIs, management information and meeting budgets.
  • Support the Unit with marketing initiatives when required and collating management information.

Skills and experience

You will need the following skills and experience:-

  • IT literate with experience of using Word, Excel and the internet
  • Ability to deal with difficult telephone conversations with any of the key stakeholders in the recoveries process confidently and calmly and refer if appropriate
  • Good written, numeracy and oral communication skills
  • Accuracy and attention to detail
  • Ability to prioritise, be organised and efficient
  • Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance
  • Able to integrate within a team and able to work on your own initiative
  • Friendly and helpful approach

Performance Standard

  • Act at all times in accordance with the DevelopABLE criteria
  • Treat your colleagues, clients and their customers and third parties with respect
  • Good timekeeping

Required skills

  • Case Management
  • Law
  • Management

Reference: 34861436

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