Trainee Customer Service / Office Administrator

Posted 27 February by Copperfield Recruitment Ltd Easy Apply
Trainee Customer Service Advisor - £16,000 a year (6 Month Contract)
Hours 8:30-17:00 Monday-Friday

Well established client is looking for a Customer Service Advisor to join the team. Based in our Chertsey offices and reporting into the Team Leader, the successful candidate will be a part of what is an exciting time for our business. This role is advertised on a 6-month fixed term contract with a view to extending that for the right candidate.

You will be working in a small team of contact centre agents providing quotations to customers wishing to add, renew or start a product

The Role: -

Deal with all incoming calls promptly, courteously and efficiently.
Assess the risk and consider appropriate terms using the in-house computer system.
Ensure customers are treated fairly at all times and that data protection rules are adhered to at all times.

Key Skills: -

Good confident telephone manner, able to take ownership of the conversation whilst demonstrating empathy when dealing with customer needs.
Accurate record keeping; must have a keen eye for detail.
Able to multi-task in a fast-paced environment and work towards specified SLA's. 


Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Reference: 34563538

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