Customer Service skills are highly sought after, ask any business or individual interacting with customers and they’ll agree it can make or break a company. If you are an ambitious individual who finds themselves helping others and consistently going above and beyond at work or day-to-day then this course is for you!
Whether you are new to the Customer Service industry and want to learn the basics or have found yourself in a role that requires additional elements of Customer service, then this will enable you to take the next step in this popular industry.
The NCFE Level 3 Certificate in Principles of Customer Service allows you to understand the effective use of communication in relation to customer service.It outlines how to monitor the overall level of customer service provided and allows you to understand customers, customer retention and much more.
With this qualification you can expect to work within a Customer Service role or perhaps progress into a senior customer service position. learndirect careers will also offer you our Career skills package allowing you to have 1-year career support, bespoke CV and cover letter advice and much more.
So, if you are keen to get started press APPLY now.
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