Trainee Customer Service Advisor

Posted 4 April by ASI Recruitment Easy Apply

Our Client a HGV Main Dealership in Berkshire are looking for a Trainee Aftersales Advisor for their busy workshop.

As a Trainee you will learn all aspects of the Aftersales Department including Parts and Service with a view to becoming a fully trained Service Advisor.

Duties include:

  • Learning the parts systems and supporting Parts Advisor with picking of parts.

  • Keeping the office and parts area tidy and presentable

  • Taking phone calls, messages and reporting messages to the relevant people in a timely and accurate manner.

  • Pre-booking jobs - printing and preparing job-cards

  • Pre-calling customers 24 hours prior to attendance to make sure they are coming, and of any new defects.

  • Accurately check in special orders and stock orders against paperwork, to insure correct part numbers & quantities received

  • To take customers’ orders over the phone, via internet and face to face in reception.

  • To distribute parts to technicians

  • To monitor stock, label bins and enter correctly all information required into the computer system

  • Ensure all removed warranty and contract managed parts are kept in the designated area with correct information for each part clearly marked

  • To package and label parts requested for return to other dealers in the group or to the manufacture when requested

  • To keep the goods in and out’s area’s as tidy as possible, insuring easy access for overnight deliveries to be made

  • Heavy lifting will be required from time to time as some truck parts can be large

You will receive both inhouse and Manufacturer training.

YOU DO NOT NEED EXPERIENCE JUST THE RIGHT ATTITUDE AND PLENTY OF ENTHUSIASM

Excellent Salary of up to £18k!!!!

Working Hours Mon-Fri 08:00-18:00 Saturday 08:00-12:00

Apply Now!!!

Our standard procedure is to speak to you before we send your CV so please make sure there are contact details on your CV

Required skills

  • Advisor
  • Apprenticeship
  • Calls
  • Customer Service
  • Traineeships

Reference: 34826349

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