Trainee Customer Service Advisor

Posted 4 April by ASI Recruitment Easy Apply

Our Client a HGV Main Dealership in Berkshire are looking for a Trainee Aftersales Advisor for their busy workshop.

As a Trainee you will learn all aspects of the Aftersales Department including Parts and Service with a view to becoming a fully trained Service Advisor.

Duties include:

  • Learning the parts systems and supporting Parts Advisor with picking of parts.

  • Keeping the office and parts area tidy and presentable

  • Taking phone calls, messages and reporting messages to the relevant people in a timely and accurate manner.

  • Pre-booking jobs - printing and preparing job-cards

  • Pre-calling customers 24 hours prior to attendance to make sure they are coming, and of any new defects.

  • Accurately check in special orders and stock orders against paperwork, to insure correct part numbers & quantities received

  • To take customers’ orders over the phone, via internet and face to face in reception.

  • To distribute parts to technicians

  • To monitor stock, label bins and enter correctly all information required into the computer system

  • Ensure all removed warranty and contract managed parts are kept in the designated area with correct information for each part clearly marked

  • To package and label parts requested for return to other dealers in the group or to the manufacture when requested

  • To keep the goods in and out’s area’s as tidy as possible, insuring easy access for overnight deliveries to be made

  • Heavy lifting will be required from time to time as some truck parts can be large

You will receive both inhouse and Manufacturer training.


Excellent Salary of up to £18k!!!!

Working Hours Mon-Fri 08:00-18:00 Saturday 08:00-12:00

Apply Now!!!

Our standard procedure is to speak to you before we send your CV so please make sure there are contact details on your CV

Required skills

  • Advisor
  • Apprenticeship
  • Calls
  • Customer Service
  • Traineeships

Reference: 34826349

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