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Trainee Customer Service Administrator

Posted 19 February by Workflow Imaging Systems Limited Featured Ended

Workflow Imaging Systems is a professional and impartial Company that gives advice on complete print/copy and scanning solutions coupled with superior service and support. We are entirely independent and offer a comprehensive range of multi-function copiers and printers from Tier 1 leading manufacturers thus enabling us to provide our customers with complete peace of mind.

Workflow Imaging Systems has been built upon the foundation of "expert, professional, bespoke service".

Benefits of being a Workflow employee:

  • Perkbox
  • Free eye tests
  • Wine and chocolates on your birthday
  • Company BBQs, Raffles and charity events throughout the year
  • Company intranet
  • Free car parking
  • Modern break out area with TV, free fruit, hot beverages and biscuits!
  • Tuck shop

Main responsibilities for this role include:

  • Provide a professional interface to all external contacts to ensure customer expectations are met and exceeded

  • Answering incoming calls as efficiently as possible, maintaining a friendly manner

  • Review and action customer requests placed via email

  • Input all requests for service visits on to the company’s computer system

  • Escalate any customer queries to the relevant team Service Director

  • Answer incoming calls from engineers as efficiently as possible

  • Monitor scheduled return engineer visits

  • Ensure that customers are kept fully informed of any delays or failure to meet contracted obligations

  • Undertake any other administrative duties as requested by the Service Director

  • Maintain and improve administration processes and follow through all current company policies and procedures to meet the highest possible standards

  • Strive to achieve team and individual targets, whilst also maintaining a focused awareness of personal and business objectives to optimise the resolution of customer issues within agreed timescales

  • Updating Service Management system

  • Holiday cover for admin team members

  • Overseeing the distribution of customer replaceable units and continued development of consumable distribution process

  • Attending monthly Service meetings

Key skills required for this role include:

  • Strong attention to detail, accurate and numerate

  • First class customer handling skills

  • Strong team player

  • Excellent telephone manner

  • Good IT skills

With the emphasis being on customer care, the ideal candidate will have a strong background in this area, have a good working knowledge of Microsoft Office and possess outstanding communication skills.

Hours: Monday to Thursday 8.30am to 5.30pm, Friday 8.30am to 5pm

Based: Barton-Le-Clay, on the outskirts of Luton

Salary: £16K to £18K per annum, depending on experience

Reference: 34198657

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