Trainee Customer Returns Manager

Posted 26 September by Avis Budget UK Ltd

Come and join Avis Budget Group as a Trainee Customer Returns Manager.

As a Trainee Customer Returns Manager you will learn how to manage, develop and support the returns function which sits at the heart of great customer satisfaction. In this role you will be on the front line and have the opportunity to deliver outstanding customer service and cost control whilst maximising revenue through performing damage and vehicle inspections to ensure a consistent level of service which delights our customers. This role is based outdoors in all weather conditions. Alongside your daily duties such as meeting and greeting customers, resolving customer queries and supporting the returns functions you will be given various projects to identify cost savings and process improvements to the business allowing you to develop your professional experience.

This is a great 12 month programme with a view to progress into a Management position and to be successful, you must have proven experience in a Customer Service environment as well as a proven ability to resolve customer queries. You will also have experience of using metrics and KPI’s to drive continuous improvement, supported with fluent written and spoken English and as a great team player you will be able to excel in a fast paced and challenging environment.

Join as a Trainee Manager and you will be developed and mentored to ensure that you realise your full potential, leading to a successful career with Avis Budget Group.

Avis Budget Group is a leading provider of car hire solutions, operating some of the most recognised global brands through Avis and Budget, which have more than 10,000 rental locations in approximately 175 countries around the world, and through its Zipcar brand, which is the world's leading car sharing network, with more than 1 million members.

If you are interested Apply Now!

Required skills

  • Customer Queries
  • Customer Satisfaction
  • Customer Service
  • Customer Services
  • Management

Reference: 35880979

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