Trainee Contact Centre Advisor (Apprenticeship)

Trainee Contact Centre Advisor (Apprenticeship)

Croydon office location with Hybrid working

£22,250 per annum

Contract Type: 18-month Apprenticeship Programme (Level 2)

Position Type: Full time with day release to attend college

Our client protects millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, they’re ready to help.

They do this by paying their members, by charging a levy and by investing sustainably. Their work has a real impact on people’s lives, so they strive to do it well, with integrity and their future in mind.

They are looking for a Contact Centre Trainee to join their award-winning Member Services team, working specifically within the contact centre taking part in a Customer Service Practitioner Level 2 apprenticeship programme.

Within this position you will be given the opportunity to develop your customer services skills in order to provide an excellent customer experience to their members, treating them fairly, courteously, empathetically, efficiently, consistently and in accordance with all policies and standards.

The apprenticeship programme consists of a day release to attend college where you will learn about delivering a high-quality service to customers which will be delivered from the workplace or digitally.

Additionally, you will be given complete training and will be working within their contact centre to support their members.

Their ideal applicants will be looking to commence and commit to an apprenticeship programme for 18 months within a Customer Service based role where you will be working within a telephone-based environment, hold Maths and English GCSE (or equivalent) with Grade 4 (C) or above, be able to communicate effectively and have good IT skills with the use of the Microsoft suite of applications.

Sound like you? Apply now.

In return for your skills, experience and commitment they’ll give you a challenging role within a business where you’ll get the support you need to develop your career.

They’ll also give you lots of opportunities for personal development and skills training.

Their Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.

They’re proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.

They embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome there.

They’re happy to talk about flexible working

No agencies please