About the Opportunity
We are seeking to appoint a Stair Design Technician to support our operations within the JELD-WEN Stairs Graphing Department in Melton Mowbray. The role reports to the Sales Office Manager with operational accountability to the General Manager for Melton Stair plant operations. You will provide timber staircase designs and graphs for the business, plus some general administrative duties, you will also be part of the UK Stair plant team significantly delivering across Direct and Merchant customers.
It’s an innovative role and truly "creative" in nature with the opportunity to add real value to the business. You will take ownership on delivering customer service related issues, including prioritising workload within deadlines and working accurately within detailed guidelines. This opportunity also includes a willingness to learn timer stair design and pricing using dedicated software. You should have the ability to work collaboratively within and across the teams. You will be joining at an exciting time where the business is placing increased value on prioritising people, customers and the benefits it can bring.
About the Person
We are looking for a CAD educated who has a flair for maths candidate. You should have excellent interpersonal skills with the confidence and ability to communicate with people at all levels of the business. You should have a real passion for delivering customer service and able to communicate to a high standard when taking enquiries, you will need to answer queries by telephone and email showing attention to detail whilst aligning to business needs. You will have technical knowledge for scheduling from drawings and an appriciation of Building Regulations would be a benefit. We’re looking for a team player but one who enjoys working on their own initiative and taking the lead on issues and customer service. There will be training provided for the right candidate.
About the Company
JELD-WEN - a leading global manufacturer of windows, doors, stairs, and treated composite trim and panels - operates 90 facilities in more than 20 countries with $3.5 billion in revenues; half of which comes from outside the United States. The company provides products that enhance the beauty and functionality of homes and commercial buildings.
In the UK, JELD-WEN has approximately 1200 staff that produce and distribute quality doors, windows, patio doors and stairs.
Operating across 5 factories - the UK head office and door production facility is based in Sheffield; 3 factories in Melton Mowbray - one that is dedicated to timber windows, door sets and patio door sets, one that is the largest volume production facility for timber stairs in the UK, and the mill which supplies components to the other sites; and the Penrith factory, which specialises in the manufacture of veneered, foil and moulded internal doors.