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Trainee Benefits Technician

Trainee Benefits Technician

Posted 13 March by SAUL Trustee Company Easy Apply Ended

We are SAUL Trustee Company and we are a pensions administration company based in central London. We provide pensions to non-academic university employees.

Due to internal promotions, we have two 12-month fixed term contract vacancies for Trainee Benefits Technicians within our Member Services team. The position is a learning, training and development opportunity to offer a first step to commencing a career in a financial environment. The role supports the benefits administration service, working closely with others to facilitate the completion of work and the smooth running of the team.

To be considered for this role you will need:

  • Grade C or above in mathematics and English at GCSE

  • To be computer literate

  • To have good written and oral communication skills

  • To be able to work well within a team and to be self-motivated

It is desirable that candidates have administrative experience and understand relevant pensions legislation.

Main Responsibilities

Admin & Daily duties

  • Administer the schemes’ benefits in accordance with Scheme Rules and the agreed processes and methods, seeking guidance where required.

  • Administer casework in accordance with client service agreements and deadlines, ensuring accuracy and quality in all work activity, identifying and raising with the Senior Administrator and/or the Team Leader, any areas of risk in the administration. Operating best practice and ensuring processes are documented and followed and constantly reviewing work processes with a view to identifying and raising with the Team Leader those which could be cost effectively and efficiently improved.

  • Support other teams within the business when required and support other members of the team when required.

  • Record complaints and compliments and escalate as required.

  • Ensure that all necessary transactions are documented and securely saved to the members file on the pensions system.

  • Ensure that service standards are met and report any service failures to the Team Leader.

  • Assist with the development and testing of calculations and activities on software platforms as and when required.

  • Assist with projects as required.

  • Undertake any other ad hoc tasks that may be required as part of the benefits administration.


  • Undertake and ensure continuing personal self development so as to meet the requirements of the role. This includes keeping up to date with pension industry legislation and asking for assistance with this as required.

Customer Service

  • Liaise with employers and members as required and deal with provision of advice about scheme benefits Pensions Officers, member and other schemes.

The role would be full time (35 hours per week), 12 month fixed term contract, flexible working hours. We also provide a private health care scheme and employer pension contributions.

Required skills

  • Administrative
  • Computer Literate
  • Customer Service
  • Pensions

Reference: 34673790

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