Trainee Application Support Analyst - CITY - to £25,000
Leading Insurance Company based in the heart of the city have a new and exciting role working within their IT department.
This is an entry position for a degree in either Computer Science / Computer Studies is essential along with any work experience within IT would be an advantage
Work as part of the Application Support team to address application incidents and minor enhancement requests through the provision of business analysis and support services
·Provide second level support to resolve application incidents and minor enhancement requests within agreed service levels.
·Liaise with business users to manage support calls and enhancement requests.
·Provide analysis support to assist other team members in supporting and maintaining core business applications, interfaces and external services.
·Liaise with other IT teams to maintain and deploy applications, maintaining strong change management and versioning controls for all application changes.
·Analyse business application support calls and enhancement requests to fully understand and document the requirements.
·Design and build appropriate technical solutions to meet the business requirements.
·Ensure all solutions are fully tested and support independent testing, including User Acceptance Testing, as required.
·Manage non-production environments in line with IT standards and procedures and industry best practice to maintain data and application integrity.
·Participate in the formation and development of IT architectural standards.
·Ensure all solutions comply with IT architectural standards.
·Adhere to corporate and IT standards and processes at all times.
·Formally manage vendors/suppliers, as required, to ensure that the service provided by them is aligned with the business requirements and is delivered at least to the terms of the contractual agreement and service levels.
·Create data fixes to system databases using SQL Server.
·Create reports from system databases for users, using SQL, Reporting Services.
·Run application period end processes as required.